Salesforce Business Analyst

Vaco by Highspring; Charlotte (NC); On-site; USD 130,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a Mid-Senior level professional for a full-time position in Information Technology in Charlotte, NC. The role involves Salesforce administration, project management, and supporting Sales & Marketing applications. The ideal candidate has over 5 years of Salesforce experience, a strong technical background, and excellent analytical skills. A knowledge of Oracle or ERP systems is a significant plus, along with a commitment to customer service and effective communication.

Qualifications

• 5+ years experience with Salesforce.
• Strong technical background preferred.
• Prior experience with Oracle EBS or SAP ERP applications.

Responsibilities

• Prepare project reports documenting scope and benefits.
• Maintain awareness of current methods & technologies.
• Lead establishment and enforcement of process standards.
• Provide effective communications and education for customers.
• Coordinate implementation of Sales & Marketing applications.
• Manage testing for applications and systems upgrades.

Skills

Salesforce experience from a functional perspective

Pardot

Supported Marketing and Sales (B2B)

Oracle or ERP knowledge

Experience with Microsoft Power BI

Excellent troubleshooting and analytical skills

Strong customer service orientation

Tools

Oracle EBS

SAP ERP

Salesforce.com

Microsoft Power BI

Job description

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $150,000.00/yr

Required Skills

• Salesforce experience from a functional perspective (5+ years experience)
• Pardot
• Supported Marketing and Sales (B2B)
• Oracle or ERP knowledge is a significant plus
• W2 only (no sponsorship or C2C)
• Local to Charlotte, as this position requires on-site presence 3x/week and in-person interview (no relocation offered)

Responsibilities

• Prepare project reports that document the scope, benefits, resource requirements, and cost analysis when/where appropriate.
• Maintain awareness of current methods & technologies and recommend improvements and modifications when appropriate.
• Lead in the establishment and enforcement of application, systems, and process standards.
• Provide effective communications and education for our customers and service providers.
• Responsible for coordinating the implementation of Sales & Marketing applications, processes, & systems.
• Take a leadership role in building relationships and working closely with business and work process owners.
• Provide planning, consultation, and advisory services for business functions, focused on Sales & Marketing.
• Facilitate methodology for prioritizing projects and initiatives.
• Manage strategic alliances with the Sales & Marketing team and their external service & support providers.
• Coordinate and drive testing for applications, systems, and process upgrades to maintain pace with business requirements, technology upgrades, and economic change.
• Ensure projects have clearly documented objectives, requirements, budgets & timelines.
• Manage the effective use of technology for business process improvement and the elimination of non-value-adding activities.
• Support and monitor systems, processes, and applications to assure system integrity and reliability.
• Serve as primary Salesforce.com administrator with a strong understanding of best practices.
• Be an application and business process subject matter expert for Sales & Marketing.
• Build effective working relationships with HEW's functional business and manufacturing personnel.
• Ensure alignment of IT and business strategies while managing people, process, and technology toward effective business-driven solutions.
• Strong technical background is a plus.
• Prior experience with Oracle EBS or SAP ERP application implementation and/or support is a plus.
• Experience with Microsoft Power BI is a plus.
• Broad understanding of general business and management practices.
• Excellent troubleshooting and analytical skills.
• Must have a strong customer service orientation.

Qualifications

• Strong technical background is a plus.
• Prior experience with Oracle EBS or SAP ERP application implementation and/or support is a plus.
• Experience with Microsoft Power BI is a plus.
• Broad understanding of general business and management practices.
• Excellent troubleshooting and analytical skills.
• Must have a strong customer service orientation.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Wood Product Manufacturing

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