Salesforce Administrator (Hybrid - NY)

Broadridge; Newark (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading financial services firm located in Newark, New Jersey is seeking a Salesforce Administrator to enhance the Salesforce platform’s efficiency. The successful candidate will support training, manage user support, and maintain comprehensive documentation. This role involves troubleshooting, configuration of Salesforce, and engaging with users to drive adoption. Candidates should have strong communication skills and relevant Salesforce certifications. Compensation ranges from $70,000 to $80,000 per year, with bonus eligibility and benefits.

Benefits

Comprehensive benefits

Bonus eligibility

Paid sick leave

Qualifications

• Salesforce.com Certification, preferably Platform App Builder and Salesforce Administrator required.
• Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption.
• Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, and Excel required.

Responsibilities

• Support training and onboarding of business users to the system.
• Manage case queue and daily support of users.
• Capture comprehensive meeting notes and track user stories.
• Conduct analysis and evaluation of materials from the business.
• Maintain training-resources for business users and admins.

Skills

Strong business acumen

Technical skill

Oral communication

Written communication

Salesforce.com core configuration

SOQL

HTML

JavaScript

Education

Salesforce.com Certification

Tools

Salesforce.com

Excel

JIRA

Sales Cloud

Marketing Cloud

Service Cloud

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking an enthusiastic Salesforce Administrator to join our team. This role’s primary responsibility is to support delivery and adoption of key features for Salesforce.com at Broadridge. This role will work with the Platform Owner, Lead Solutions Architect, and Support Lead to document, test, and roll-out new features. Responsibilities include engagement with business users, troubleshooting issues, platform improvements, training, and driving adoption.

We are seeking candidates who are looking to join a fast-growing CRM program and are seeking to take ownership of various aspects of the Salesforce platform. Our team’s goal is to create scalable and innovative solutions, deliver best-in-class technology, and enable intuitive apps for business users. Success in this role will be based on your ability to channel your observations from working sessions or self-driven analysis into actionable tasks.

Candidate should possess a combination of strong business acumen and technical skill and have strong oral and written communication skills.

Key Role Responsibilities

• Support training and onboarding of business users to the system, drive adoption on existing apps and features
• Manage case queue and daily support of users, troubleshoot errors, login access & support.
• Develop a deep understanding of the value proposition of Salesforce.com in context of business needs and relay consistent messaging to business audiences to encourage and reinforce best practices
• Configure Salesforce according to approved solutions including but not limited to, Page Layouts, Lightning Pages, Profiles, Permission Sets, Roles, Quick Actions, Fields, Feature Settings, Lightning Apps, Reports, Dashboards, Custom Permissions, Custom Metadata Tables, Custom Objects, Groups, Queues, Record Types
• Conduct analysis and evaluation of materials and artifacts provided by the business
• Capture comprehensive meeting notes; author requirements based on workshops and conversations with stakeholders, business users; author and track user stories
• Author and maintain clear, complete, and well versioned documentation under guidance from senior architect and project leads
• Groom and prioritize backlog based on business requests and/or recurring observed issues
• Research Salesforce features, manage platform readiness for new SFDC releases
• Maintain Project Tracking tools to ensure real-time visibility into progress of project tasks and overall workstreams
• Maintain Configuration Workbooks and execute system audits and spot-checks
• Create and maintain user-facing documentation for training admins and business user

Additional responsibilities and areas of coverage include

• Tracking user issues to inform new features and business user engagement opportunities
• Research and document current state functionality
• Host live new feature demos and Q&As
• Author and distribute release notes and feature announcements
• Maintain training-resources for business users
• Maintain training-resources for admins, including but not limited to administrative policies and frameworks, internal training documentation
• Execute QA testing for new features and platform changes
• Support Bulk Data Updates, recurring and one-off

Experience/Qualifications

• Salesforce.com Certification, preferably Platform App Builder and Salesforce Administrator, required
• Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption
• Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred
• Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required
• Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred
• SOQL, Talend, HTML, Apex, JavaScript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus
• Experience with implementations supporting a SaaS/subscription-based business preferred

Compensation Range: The salary range for this position is between $70,000 - $80,000.

Bonus Eligibility: Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is February 1, 2026.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].