Salesforce Admin, AI-Enhanced CRM & GTM Architect

Socket.dev; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

FireMon is seeking a Salesforce Administrator to own day-to-day user management and maintain CRM integrations. You will collaborate with Sales, Marketing, Finance, and CS to streamline processes and recommend best practices.

You will pair Salesforce expertise with Claude and other AI tools to accelerate documentation, reporting, and process design, while delivering scalable, clean systems.

Qualifications

• Bachelor's degree or equivalent experience.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Create single source of truth reports/dashboards for sales and marketing organizations
• Support and maintain integrations across GTM tech stack (LeanData, ZoomInfo, Gong, Snowflake) and accelerate documentation with Claude

Skills

Salesforce administration

CRM database cleansing

Consultant partnerships

Office Suite

Claude AI usage

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Claude

ZoomInfo

Gong

LeanData

Snowflake

Marketo

Asana

Job description

FireMon is seeking a Salesforce Administrator to own day-to-day user management and maintain CRM integrations. You will collaborate with Sales, Marketing, Finance, and CS to streamline processes and recommend best practices.

You will pair Salesforce expertise with Claude and other AI tools to accelerate documentation, reporting, and process design, while delivering scalable, clean systems.