Salesfloor Supervisor

Goodwill Industries Of Dallas; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Dallas seeks an experienced Assistant Team Leader to oversee textile and hard goods production in Dallas. You will work with the Team Leader to meet quotas, train staff, and handle management duties.

You will supervise cashiers, stock staff, donations processing, inventory, and scheduling while ensuring donor service quality and compliance with safety standards. This role requires leadership and reliability.

Qualifications

• Ability to adhere to the organization’s Core Principles.
• Ability to operate cash register, calculator, and basic computer skills.
• Ability to supervise and mentor team members.
• Knowledge of product recalls and unacceptable donated goods.
• Ability to read, write, speak and understand English.

Responsibilities

• Ensure 100% world class customer service.
• Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.
• Provide input in employee disciplinary actions and terminations as needed.
• Ensure the donation attendants deliver outstanding donor service.
• Supervise and direct daily activities of sales floor staff to maintain operations efficiency and a positive customer experience.
• Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock per procedures.
• Maintain store budgeted expenses to revenue ratios and by donors per square foot.
• Ensure proper handling of donations per Goodwill Dallas policies and procedures.
• Aids Team Leader in scheduling and performance reviews; manage labor and payroll in line with policies.
• Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
• Maintain image, loss prevention, safety, housekeeping, and security of the store per policies.
• Maintain CARF and CPSC compliance.
• Inspect equipment used in the production area to ensure it is working properly.
• Assist Team Leader with reports and scheduling for Keyholders and staff.

Skills

Team leadership

Customer service

Inventory management

Cash handling

Staff training

Scheduling

English proficiency

Job description

Job Details

Level: Experienced, Job Location: DALLAS, TX 75287, Salary Range: $18.00 Hourly, Travel Percentage: None, Job Shift: Day,

SUMMARY

In conjunction with the Team Leader, the ATL oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, and developing team members, and performing assigned duties and management responsibilities.

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world class customer service.
2. Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill’s policies, procedures, and job descriptions.
3. Provide input and support in employee disciplinary actions and terminations as needed.
4. Ensure the donation attendants consistently deliver exceptional donor service.
5. Supervise and direct the daily activities of sales floor staff, including recovery clerks, cashiers, and keyholders, to maintain operations efficiency and a positive customer experience.
6. Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
7. The store operates within budgeted expenses to revenue ratios and by donors per square foot.
8. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.
9. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
10. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced.
11. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
12. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).
13. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.
14. The Assistant Team Leader is responsible for:
    • Cash handling and end of day (EOD) reports.
    • Monthly safety site inspection (Audits)
    • Stock on Hand (SOH)
    • Donation Verification
    • Goodwill Learning Training and Reporting
    • Incident/Accident Reports
    • Petty cash and expense reports
    • Monthly store leadership reports
    • Floor allocation by pieces per square foot
    • Monthly team member minutes
    • Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff.
    • All reports are completed accurately and timely.
    • Work requests (Facility Maintenance and Information Technology Support)

ADDITIONAL FUNCTIONS/DUTIES

1. Attends in-service and related training as assigned.
2. May be asked to participate in activities outside of Goodwill.
3. Perform other duties as recommended by the Team Leader.

QUALIFICATIONS/COMPETENCIES

1. Ability to adhere to the organization’s Core Principles.
2. Ability to operate cash register, calculator, and basic computer skills.
3. Ability to work independently with minimal instruction and/or direction from Team Leader.
4. Knowledge of product recalls and unacceptable donated goods.
5. Skilled in maintaining inventory, sales, and store records.
6. Ability to effectively supervise, train, develop, and mentor team members.
7. Knowledge of textile and hard hoods articles as related to quality and classification.
8. Ability to read, write, speak and understand the English language