Sales Team Manager - Northgate Mall

Belk, Inc. & Belk eCommerce LLC.; United States; Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Monthly bonus eligibility

Résumé du poste

Belk, Inc. and Belk eCommerce LLC. in the United States seeks a Sales Team Manager to lead a team of sales associates, drive store sales and profitability, and deliver exceptional customer service while hitting key metrics.

This exempt role partners with other store leaders to optimize performance, develop associates through coaching, and execute store events that strengthen loyalty and the shopping experience.

Qualifications

• Ability to apply analytics, experience, and judgment to drive business results.
• Strong leadership and coaching skills to develop a high-performing team.
• Excellent communication and customer service focus.
• Ability to work independently in a deadline-driven retail environment.
• Availability to work a flexible schedule including nights, weekends, and holidays.

Responsabilités

• Lead a team of sales associates to achieve sales and KPI targets.
• Deliver exceptional customer service and build loyal customer relationships.
• Plan and execute store events and grassroots initiatives.
• Collaborate with store leaders on floor sets, pricing, replenishment, and operations.
• Coach and develop associates through regular feedback and performance conversations.

Connaissances

Customer service

Team leadership

Sales analytics

Coaching

Communication

Description du poste

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment.

The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction.

This is an exempt position, with monthly bonus eligibility.

What you will do

Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.

Inspire and motivate the team to deliver positive customer experiences and drive sales by building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.

Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.

Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.

Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled.

Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.

Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.

Set and communicate clear team priorities and expectations.

Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.

Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities.

Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build a ready-now bench of store talent.

Oversee associate onboarding experience, ensuring structured onboarding completion.

Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people and profitability decisions.

Skills and experience to perform in the role and a commitment to continuously learn.

Ability to develop others through mentorship, effective communication, and side-by-side coaching.

Self-directed and able to work with minimal supervision in a deadline-driven environment.

Communicate with excellence.

Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.

3+ years of Retail Leadership experience and a dedication to customer experience excellence.

Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

Must regularly move around all store areas and be accessible to customers.

Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job.

Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders.

Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop.

We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day.

Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

We are an Equal Opportunity Employer. Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.