Sales Team Manager - Haywood Mall

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk, Inc. & Belk eCommerce LLC. in the United States seeks a Sales Team Manager who drives store sales and profitability by leading a team of sales associates, delivering excellent customer service, and achieving key metrics.

This exempt role develops associates in effective selling techniques, executes successful store events, and maintains an attractive store environment. This role collaborates with other store leaders to optimize team performance and promote memorable shopping experiences

Qualifications

• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
• Ability to lead a team to achieve store objectives and key metrics.
• Strong communication and coaching skills to develop associates.

Responsibilities

• Demonstrate ownership and initiative in achieving store objectives and metrics.
• Inspire the team to deliver positive customer experiences and drive sales through relationships and personalized service.
• Develop and implement strategies for promotional and grassroots events and clienteling.
• Collaborate with store operations on floor sets, product placement, pricing, replenishment, and other activities.
• Participate in weekly leadership workload planning to prep store activities.
• Partner with HR to align schedules with business needs and traffic plans.
• Build team knowledge and training initiatives to ensure readiness in service, selling, and operations.
• Set clear priorities and expectations; review performance and coach accordingly.
• Drive retention and engagement by recognizing contributions and promoting activities.
• Foster a positive store culture and ensure team members feel valued and included.
• Support filling open positions through recruitment and interview processes.

Skills

Retail Leadership

Customer Experience

Team Development

Sales Analytics

Event Planning

Mentorship

Communication

Flexible Schedule

Job description

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.
• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.
• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.
• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled.
• Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.
• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.
• Set and communicate clear team priorities and expectations.
• Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent.
• Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side‑by‑side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast‑paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company‑wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what make us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism everyday. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can’t access information on belkcareers.com due to a disability, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process.

We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.