Sales Team Lead (FT) - Tanger N Charleston

Palmetto Moon; North Charleston (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

Palmetto Moon in North Charleston, SC, is seeking a Sales Team Lead to assist the Store Sales Manager with achieving sales goals and delivering exceptional customer service. You will lead the team, drive daily operations, and ensure standards are met across merchandising and loss prevention.

Ideal candidates bring retail leadership, strong communication, and the ability to motivate staff, manage priorities, and coach for continuous improvement in a fast-paced store environment.

Qualifications

• Previous experience in a retail or sales environment.
• Shown leadership and delegation skills with accountability.
• Confident, proactive and capable of taking on challenges.
• Ability to multi-task and shift priorities as needed.
• Strong verbal communication and clear information delivery.
• Ability to read reporting and learn POS system with training.

Responsibilities

• Assist Store Sales Manager in achieving sales goals through effective leadership.
• Perform Manager on Duty shifts to monitor and motivate the team.
• Engage customers and participate in sales driving activities.
• Provide exceptional customer service and resolve inquiries promptly.
• Train and coach team to maintain expected service levels.
• Hold team accountable for performance and priorities.
• Motivate the team to hit targets and drive company initiatives.
• Update on merchandising and ensure displays meet standards.
• Understand shared responsibilities and adapt to business needs.
• Maintain policies, safety, and compliance with laws and procedures.

Skills

Retail leadership

Customer service

Team motivation

Multi-tasking

Communication

POS systems

Job description

Job Details

Job Location: Tanger N Charleston 002 - North Charleston, SC 29418

Position Type: Full Time

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.

Position Title

SALES TEAM LEAD

ROLE SUMMARY

A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.

All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.

Duties/Responsibilities

Sales Performance

• Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)

Customer Service

• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
• Train and coach team to offer expected level of customer service in order to drive sale performance
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily

Team Leadership

• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and company/store initiatives
• Offer on the spot coaching to team members in order to correct actions or offer training
• Communicate employee concerns to the appropriate leadership within a timely manner

Product Knowledge & Visual Merchandising

• Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.

Departments of Responsibilities

• Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development

General Leadership Responsibilities

• Hold self and team to company policies, appropriate addressing behavior according to specific role
• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
• Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more

Qualifications

Required Skills/Abilities

• Previous experience in a retail or sales environment
• Shown leadership and delegation skills along with proven ability to hold team members accountable
• Confident, proactive and willingness to take on workplace challenges
• Ability to multi-task and change priorities as necessary
• Strong verbal communication, and the ability to convey important information clearly and effectively
• Quick decision-making and problem-solving abilities, specifically in terms of customer service
• Ability to read key reporting and learn company POS system with standard training

Physical Requirements

• Ability to bend, twist, stoop, stand for extended periods of time
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations