Sales Support Specialist - West (REMOTE)

Atlas Roofing Corporation; Atlanta (GA); Remote; USD 52,000 - 72,000; Full time

Job summary

Atlas Roofing Corporation seeks a Remote Sales Support Specialist to back the West sales team. This role reports to the Sales Training & Development Manager and works with the Sales Director and Region Managers in a remote, CT time-zone aligned schedule.

Key duties include reporting, contractor engagement, Salesforce CRM management, general administrative tasks, marketing support, and event assistance to ensure sales activities run smoothly.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 5 years of relevant experience.
• Experience in Salesforce preferred.

Responsibilities

• Reporting - Prepare and organize sales reports and manage sales documentation.
• Contractor Engagement – Follow up with Contractor customers on warranty issues and renewals.
• CRM Management - Maintain and update contractor data in Salesforce with timely follow-up.
• Administrative Support - Assist with general administrative duties for sales reps.
• Marketing Support – Manage Help Desk requests for training and portal questions.
• Event Support - Order samples/literature and assist with post-event training.

Skills

Independent work

Professional demeanor

Timely customer responses

Attention to detail

Self-motivated

Prioritization

Education

Bachelor’s degree preferred

Tools

Salesforce

MS Office 365

Job description

• Bachelor’s degree preferred.

Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work.

Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution.

Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products.

Atlas Roofing Shingles, Underlayments & Ventilation division is seeking a remote Sales Support Specialist to support the West sales team. This role reports to the Sales Training & Development Manager. It will also work closely with the Sales Director and Region Sales Managers. This is a remote position and will be expected to provide support on a central time zone schedule (8:30 AM – 4:30 PM CT).

Sales Support Specialist Responsibilities

• Reporting - Prepare and organize sales reports and manage sales documentation in collaboration with Sales Training & Development Manager, Regional Managers, and Directors.
• Contractor Engagement – Follow up with Contractor customers on various administrative tasks related to warranty issues, program renewals and provide training as needed.
• CRM Management - Maintain and update contractor data in Salesforce ensuring accuracy and timely follow-up with representatives or customers. Assist with Salesforce Request(s) and data management as needed.
• Administrative Support - Assist with general administrative duties to alleviate the workload of sales representatives.
• Marketing Support – Manage Help Desk request(s) for sales representatives related to general training and ProForce / PRO Portal questions.
• Event Support - Order samples and literature as needed for events and sales activities. Assist with post event training support.

Sales Support Specialist Knowledge, Skills And Abilities

• Adhere to high standards of ethical conduct in business dealings
• Ability to work independently, in remote location with minimal supervision
• Professional demeanor, including appropriate dress and communication
• Experience in Salesforce preferred
• Timely response to customer requests
• Strong knowledge of MS Office 365 Suite (Word, Excel, PowerPoint)
• Attention to detail with the ability to manage multiple projects
• Self-motivated with the ability to prioritize tasks with minimal supervision
• Commitment to resolving customer issues promptly

Sales Support Specialist Education and Experience

• Bachelor’s degree preferred.
• Minimum of 5 years of relevant experience
• Experience in Salesforce preferred

Sales Support Specialist Additional Information

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit and use their hands to type, handle or feel. Ability to sit and walk while performing job duties. The employee is occasionally required to stand, walk; and reach with hands and arms. Must frequently lift products and samples weighing between 10 and 50 pounds. Occasional pushing, pulling, twisting, balancing, and reaching above shoulder level. Exposure to varying environmental conditions, including wet/humid environments, extreme heat, noise, and vibrations at customer sites. Specific vision abilities required by this job include close vision and distance vision. Ability to travel up to 5% minimum by various modes of transportation.

Total Compensation

• Atlas Roofing Corporation offers competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and medical Flexible Spending Accounts (FSA).

Our mission is shown through our core operating principles:

• Big Enough to Serve – We will be as big as we need to be to ensure our customers’ needs are met to the Atlas standard. We will not sacrifice being the best at what we do for being the biggest in the market, and this makes us unique.
• Small Enough to Listen – We have a learning first attitude, seeking to better understand our customers’ needs. We will always work to be the best by being open, fast, flexible, accessible, and adaptive.
• Tough Enough to Last – We make high-quality products while building relationships with our customers that exceed expectations. We are resilient and dependable in the face of adversity and work collaboratively to create the best outcomes.

Atlas Roofing Shingles, Underlayments & Ventilation division, we strive to be the easiest manufacturing company to work with while providing the best experience for our stakeholder communities, as a premier residential roofing manufacturer.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.

No calls or agencies please.

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