Sales Support Specialist (Mobile Devices)

Assurant; Lewisville (TX); Hybrid; USD 56,000 - 94,000; Full time

Job summary

Assurant in Lewisville, TX is seeking a Sales Specialist to support the sales team, drive revenue, and enhance customer experience. This hybrid role requires 2-3 days on-site weekly and strong MS Excel skills.

Responsibilities include administrative support, key client communications, collaboration with cross-functional teams, and contributing to process improvements. A 3+ year background in sales support and a Bachelor’s degree are preferred.

Qualifications

• 3+ years of experience in sales support, customer service, or administrative roles.
• Proficiency in MS Office Suite with advanced Excel skills.
• Outstanding verbal and written communication abilities.
• Strong relationship-building skills and a customer-centric mindset.
• Excellent planning, organization and time-management capabilities.
• Bachelor’s Degree; Lean Six Sigma or project management experience is a plus.

Responsibilities

• Provide comprehensive administrative support to the sales staff and manage payments, returns, and order statuses.
• Serve as primary contact for portfolio customers via phone and email to build relationships.
• Shadow experienced sales professionals and collaborate with internal teams to resolve issues.
• Distribute marketing emails, sales announcements, and CX surveys to drive engagement.
• Maintain accurate records of customer feedback, sales activities, and buyer data.
• Document and participate in continuous improvement initiatives to enhance sales effectiveness.

Skills

Verbal & written communication

Relationship-building

Planning & organization

Time management

Customer-centric mindset

Project management

Education

Bachelor’s Degree

Lean Six Sigma

Tools

Excel

MS Office

Job description

The Sales Specialist is a dynamic, customer-facing role responsible for supporting the sales team through business growth and development, optimizing the sales process and delivering exceptional customer experience. This position is a valued partner in the sales team who will aid in driving revenue by expertly managing sales processes and facilitating seamless customer interactions. Sales Specialists will gain exposure to the sales function through shadowing and hands-on learning, positioning themselves for future growth within the organization.

This is a hybrid role that requires working at the Lewisville facility 2-3 days a week, Monday through Friday, from 8AM to 5PM.

What will be my duties and responsibilities in this job?

• Deliver comprehensive administrative support to sales staff, including:
  • Proactively following up on outstanding payments, return requests, and order status to ensure a seamless customer experience
  • Serve as a primary point of contact for portfolio customers, engaging in direct communication via phone and email with a broad buyer base, building strong relationships and understanding client needs
• Shadow experienced sales professionals to deepen understanding of sales strategies and best practices
  • Uphold Assurant policies and guidelines, demonstrating integrity and professionalism in all interactions
  • Collaborate proactively with internal cross-functional teams to resolve issues and support business objectives
• Distribute marketing emails, sales announcements, and NPS/CX surveys to drive engagement and awareness
  • Provide coverage for team members during Paid Time Off (PTO), ensuring continuity of service
• Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data
• Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency

What are the requirements needed for this position?

• 3+ year of experience in sales support, customer service, or administrative roles preferred
• Supply chain, reverse logistics or mobile device experience is desired
• Proficiency in MS Office Suite, with advanced skills in Excel
• Outstanding verbal and written communication abilities
• Strong relationship-building skills and a customer-centric mindset
• Exceptional planning, organization, and time-management capabilities

  What other skills/experience would be helpful to have?

  • Bachelor’s Degree
  • Project management or Lean Six Sigma experience

  Pay Range

  $56,200.00 - $94,100.00

  Expected Application Deadline

  10/24/2026

  If no application deadline is provided, this role may be a pipeline requisition, and we’ll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

  Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

  Helping People Thrive in a Connected World

  Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

  What’s the culture like at Assurant?

  Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

  Company Overview

  Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

  AI and Biometric Usage

  Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

  Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

  Equal Opportunity Statement

  Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.