Sales Support Specialist – Drive Orders & Growth

ePlus Technology, inc.; United States; Remote; USD 26,491 - 33,117; Full time

Job summary

ePlus Technology, inc. is seeking a Sales Support Representative to generate new business while managing and growing existing customer activity. You will handle administrative tasks of the sales cycle and develop skills for progression within the sales team.

Your role includes placing orders from POs, following up to meet delivery expectations, managing open orders, and ensuring accurate invoicing. You will work with vendors to source products at advantageous prices and assist with quotes and

Qualifications

• 1+ years of sales or customer service experience.
• Knowledge of computers, networking, and the IT industry.
• Excellent communication/phone skills.
• Ability to prioritize and multi task.
• Must be a team player with a positive attitude.
• Knowledge of Microsoft office suite of products.

Responsibilities

• Accurately place orders into the system from customer-issued PO’s.
• Follow-up on orders to ensure delivery within customer expectations.
• Lead open order management and ensure timely delivery of open orders.
• Confirm that invoicing activity is timely and accurate.
• Proactively resolve issues at customer and supplier levels.
• Learn vendor programs to source products at advantageous prices for ePlus.
• Assist customers with returns, order inquiries, and information requests.
• Develop relationships with sales, vendors, and internal teams.
• Assist with quoting and add-on opportunities (warranty uplifts, service agreements, accessories).
• Communicate professionally with customers internally and externally.

Skills

Sales experience

Customer service

IT knowledge

Communication skills

multitasking

Team player

Tools

MS Office

Job description

ePlus Technology, inc. is seeking a Sales Support Representative to generate new business while managing and growing existing customer activity. You will handle administrative tasks of the sales cycle and develop skills for progression within the sales team.

Your role includes placing orders from POs, following up to meet delivery expectations, managing open orders, and ensuring accurate invoicing. You will work with vendors to source products at advantageous prices and assist with quotes and