Sales Support Specialist (Commercial Lending Assistant)

First Citizens Bank; West Lake Hills (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank in Texas is seeking a Sales Support Specialist (Commercial Lending Assistant). You will partner with Commercial and Business Banking to support sales, servicing and management of client loan portfolios, working at one of our Texas branches.

Ideal candidates live within commuting distance of Cedar Park, Shavano Park, West Lake Hills or Austin; there are no remote options. The role emphasizes accurate loan documentation, regulatory compliance, strong organization and teamwork.

Qualifications

• 4+ years in banking, ideally Commercial Lending Support.
• Strong knowledge of loan documentation and closing processes.
• Proficient with MS Office; able to learn banking systems.
• Highly organized with attention to detail and multitasking.
• Professional written and verbal communication skills.
• Collaborative with bankers and internal partners.
• Experience with title docs, UCC filings, mortgages, appraisals and related reports.

Responsibilities

• Cultivate partnerships that deliver value for customers and referrals.
• Ensure compliance with regulations, policies and delegated authorities.

Skills

Sales experience

Customer service

Communication

Teamwork

Education

Bachelor's degree

High School Diploma or GED

Tools

MS Office

Banking systems

Job description

Overview

First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team, partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.

PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of one of the following Texas branches:

• 1901 East WhiteStone Blvd. in Cedar Park
• 4334 N. Loop 1604 W. in Shavano Park
• 5500 Bee Cave Road in West Lake Hills
• 4101 Marathon Blvd. in Austin

Responsibilities & Qualifications

Duties & Responsibilities:

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

• Basic Requirements:
  • High School Diploma or GED with 4+ years of experience in sales or lending support OR
  • Bachelor's Degree with experience in sales or lending support
• Additional Skills and Experiences:
  • 4+ years of prior experience in banking, ideally in Commercial Lending Support
  • Strong working knowledge of the loan documentation and loan closing processes
  • Proficient in Microsoft Office Suite, strong computer skills, and an ability to learn banking systems
  • Highly organized with a strong attention to detail and an ability to multitask
  • Professional written and verbal communication skills
  • Ability to work collaboratively with bankers and other internal partners
  • Ideal candidate will have experience with:
    • Title documentation
    • Life insurance
    • Deeds of trust
    • U.C.C. filings
    • Mortgages
    • Assignments of rents
    • Surveys
    • Ordering Appraisals
    • Environmental reports
    • Tax returns and supporting documents

PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of one of the following Texas branches:

• 1901 East WhiteStone Blvd. in Cedar Park
• 4334 N. Loop 1604 W. in Shavano Park
• 5500 Bee Cave Road in West Lake Hills
• 4101 Marathon Blvd. in Austin

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.