Sales Support Specialist-2

Wayne-Sanderson Farms; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Wayne-Sanderson Farms seeks a Customer Service Representative to act as the day-to-day contact for assigned customer accounts, managing weekly business and daily interactions with customers, the Sales Support Manager, and resolving service issues.

Responsibilities include entering orders, tracking deliveries, resolving credits, and maintaining strong customer relationships while coordinating with plant operations and logistics.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• 1+ year sales or customer service experience in poultry or protein.
• Proactive, detail-oriented with strong communication.

Responsibilities

• Enter customer orders into system promptly and follow up on deliveries.
• Coordinate order changes and communicate truck status to customers.
• Resolve credit issues and invoice deductions.
• Build and maintain relationships with current customers.
• Log customer complaints into Jira QA System.
• Coordinate with Customer Service Manager, Account Managers, Sales Managers and logistics/operations.
• Monitor sales and freezer reports to inform decisions.
• Assist with forecasts and production-related tracking.

Skills

Customer service

Account management

Communication skills

Problem solving

Attention to detail

Microsoft Excel

ERP systems

Team collaboration

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Jira

E2Open

ERP systems

Job description

PRIMARY FUNCTION

Primarily responsible for acting as the primary, day-to-day contact for assigned customer accounts. This role manages existing weekly business, day to day interaction with customers, Sales Support Mgr, and resolving customer service issues for Wayne Sanderson Farms poultry products.

RESPONSIBILITIES AND TASKS

• Enters customer orders into system in a timely manner and follow-up on orders that will miss requested delivery dates
• Moves orders into the next day for the plants if necessary and communicates any held over trucks, late trucks, and shortages with the customer
• Facilitate resolution of customer credit issues and invoice deduction claims
• Build and maintain relationships with assigned portfolio of current customers
• Enter customer complaints into the Jira Quality Assurance System
• Enter in credit requests – BPR
• Act as liaison between Customers, Customer Service Manager, Account Managers, Sales Managers and logistics and operations personnel to ensure communication and customer satisfaction
• Responsible for broad decision-making within sales, often times without direction from senior management (e.g., account maintenance, sales prices, claim management, tonnage maximization, etc.)
• Serve as a leader in maintaining customer focus, and ensuring an acceptable level of customer satisfaction across customer base
• Monitor and analyze sales reports, freezer reports
• Exercise appropriate decision-making authority and provide recommendations
• Perform additional relevant duties as assigned
• Enter customer complaints into the Jira Quality Assurance System
• Current duties as a CSR:
• Backup CSM
• Morning/afternoon meeting with plant
• Manage Customer Forecasts
• Debone tracking sheet/dark meat tracking sheet/by products tracking. Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Enter Appt times in E2Open. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.

SUPERVISOR RESPONSIBILITIES

None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS

• High School Diploma required; Bachelor’s Degree preferred

EXPERIENCE AND SKILLS

• Minimum one (1) year relevant sales experience within the poultry or protein industry, with specific sales/customer service account knowledge
• Minimum one (1) year relevant inside sales, customer service, sales support or outside sales experience
• Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment
• Strong interpersonal skills with the ability to positively influence new and existing customers
• Strong attention to detail and organizational skills with the ability to prioritize
• Must have the ability to effectively communicate, both verbal and written, with internally and externally in a timely and professional manner
• Ability to learn new systems
• Ability to work collaboratively with others, possessing tact and discretion and demonstrate a high level of confidentiality in all matters
• Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, and PowerPoint.) Understanding and knowledge of Business ERP system

SAFETY REQUIREMENTS

• Follow and ensure others follow departmental and company safety policies and programs

PHYSICAL REQUIREMENTS

• Ability to travel up to 5%
• Ability to remain stationary for extended periods

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.