Sales Support Specialist

Supermicro; Wayne (CA); On-site; USD 70,000 - 86,000; Full time

Job summary

A leading company in advanced server solutions is seeking a dynamic Sales Support Specialist to assist the senior sales team in managing customer orders. The role involves working in a fast-paced environment, facilitating the sales process, and coordinating with various departments. The ideal candidate will have strong communication skills and experience in customer service, ensuring a seamless order management experience for clients.

Qualifications

• 3-5 years of relevant industry experience preferred.
• Experience in data entry, scheduling production, and tracking orders.
• Ability to work effectively in a team culture.

Responsibilities

• Responsible for sales account maintenance and providing product information.
• Act as a liaison between sales and other departments.
• Produce daily reports for clients.

Skills

Communication

Problem Solving

Customer Service

Education

BA/BS degree preferred

Job description

Job Req ID: 26776

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's sales team is looking for a dynamic Sales Support Specialistto assist our Sr. Sales team in managing customer orders. Be a part of a fast paced, energetic work environment working with potential customers and facilitate the end-to-end sales process administration. The Sr. Inside Sales position will also be a liaison across different functions, provide product information to clients, and other duties.

Essential Duties and Responsibilities:

The Essential Duties include but not limited to following areas:

* The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents

* Monitor inventory, follow up ETA with purchasers

* Act as a liaison between sales, purchasing, production, procurement, and logistics departments

* Provide assistance for intra-company project coordination between sales and non-sales departments

* Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns

* Develop superior customer service relationships with prospects

* Produce daily reports for clients

* Be back-up for the supervisor and team members

* Additional duties per supervisors request

Qualifications:

* BA/BS degree preferred

* 3 - 5 years of relevant industry experience preferred

* Experience in data entry, scheduling production and tracking orders

* A self-starter who can effectively work within a strong team culture

* Must have strong and effective professional communication skills written, speaking, and presentation

* Experience in customer service and dealing with clients directly, problem solving skills a must

* Work well in a high pressure environment with tight deadlines

Salary Range

$70,000 - $86,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.