Sales Support Specialist

Tempur Sealy International; Trinity (NC); On-site; USD 54,000 - 77,000; Full time

Job summary

Tempur Sealy is seeking a Sales Support Coordinator in Trinity, NC to ensure order accuracy and proactive communication between Sales, customers, and manufacturing for successful order execution.

The role requires a BA/BS or equivalent, 1–2 years of CRM experience, and strong customer service skills; duties include processing orders, preparing invoices, coordinating schedules, and delivering timely updates across teams.

Qualifications

• 1-2 years of experience with CRM tools and processes.
• Customer service experience required.
• BA/BS degree or equivalent experience.

Responsibilities

• Review all customer orders and revisions for accuracy prior to processing.
• Prepare and distribute proforma invoices for CIA customers.
• Review daily backorder reports and coordinate ETAs with plant; communicate updates to Sales and customers.
• Enter delivery schedules into AX four weeks prior; three weeks for frequent changes.
• Maintain delivery contact/location in AX and SharePoint.
• Distribute DS and DQ to plant; coordinate with Sales, customers, and manufacturing.
• Clear all order holds before delivery schedules; close completed orders in tracking systems.
• Reconcile delivery discrepancies and invoicing issues timely.
• Provide Bills of Lading (BOLs) to customers as requested.

Skills

CRM tools

Customer service experience

Education

BA/BS degree

Job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

The Sales Support Coordinator is responsible for ensuring order accuracy, proactive communication, and seamless coordination between Sales, customers, and manufacturing to support successful order execution.

Primary Responsibilites

• Review all customer orders and revisions for accuracy prior to processing.
• Prepare and distribute proforma invoices for all Cash-In-Advance (CIA) customers.
• Review daily backorder reports and coordinate with the plant to determine ETAs; communicate updates to Sales and customers.
• Enter delivery schedules into AX four (4) weeks prior to the first delivery date; three (3) weeks prior for customers with frequent schedule changes.
• Maintain accurate delivery contact and location information within AX.
• Distribute Delivery Schedules (DS) and Delivery Questionnaires (DQ) to the plant and coordinate resolution of any concerns with Sales, customers, and manufacturing.
• Ensure all order holds are cleared prior to entering delivery schedules.
• Close completed orders in tracking systems and verify all line items are fully invoiced in AX.
• Maintain accurate and up‑to‑date information in SharePoint (tracking system) for all order updates, revisions, and issues
• Reconcile delivery discrepancies and invoicing issues in a timely manner.
• Provide Bills of Lading (BOLs) to customers as requested.

Salary Range: $54,000-$77,000

What You’ll Need (Qualifications):

• BA/BS degree or equivalent experience.
• 1-2 years’ experience with Customer Relationship Management (CRM) tools and processes.
• Customer service experience.

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Tempur Sealy is proud to be an Equal Employment Opportunity and Affi­mative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.