Sales Support Specialist

Bridgestone HosePower; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus incentives

Benefits

Paid time off

Paid holidays

401(k) company match

Job summary

Bridgestone HosePower, LLC in Phoenix, AZ seeks a motivated Sales Support Specialist/CSR to support our growing sales and operations teams. You will coordinate the full order process, communicate product availability, and resolve customer issues with prompt, professional service.

The role requires strong telephone etiquette, solid computer skills, and the ability to learn multiple systems. You’ll work as part of a team to drive accuracy, speed, and customer satisfaction.

Qualifications

• Experience in an industrial sales setting preferred.
• Excellent telephone etiquette and problem-solving skills required.
• Basic computer skills and ability to learn various computer systems, Microsoft suite experience.
• Effective verbal and written communication skills.
• Able to handle multiple tasks and respond to customers quickly and efficiently.
• Mathematical computation skills.

Responsibilities

• Coordinate entire order process from time of order through delivery and shipping.
• Works closely with HosePower field representatives and customers in communicating product availability.
• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues.
• Understanding and interpreting product requirements and providing information to customers.
• Fills orders and communicates expected delivery date.
• Checking customers buying history; suggesting related and new items and explaining features.
• Answer phones and inquires.

Skills

Industrial sales

Telephone etiquette

Problem-solving

Verbal and written communication

Multitasking

Mathematical computation

Team player / self-motivated

Tools

Microsoft Office

CRM systems

Job description

Description

Bridgestone HosePower, LLC is North America's Premier Hydraulic and Industrial Hose Sales and Service Company. Headquartered in Orange Park, Florida we offer Counter Service, Mobile Hose Repair, and state of the art OEM Centers throughout the United States, Canada, and Mexico. Due to recent, as well as projected growth, we are seeking a motivated, outgoing Sales Support Specialist/CSR to assist our growing sales and operations teams.

Responsibilities

• Coordinate entire order process from time of order through delivery and shipping
• Works closely with HosePower field representatives and customers in communicating product availability
• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues
• Understanding and interpreting product requirements and providing information to customers
• Fills orders and communicates expected delivery date
• Checking customers buying history; suggesting related and new items and explaining features
• Answer phones and inquires

Qualifications

• Experience in an industrial sales setting preferred
• Excellent telephone etiquette and problem-solving skills required
• Basic computer skills and ability to learn various computer systems, Microsoft suite experience
• Effective verbal and written communication skills
• Able to handle multiple tasks and respond to customers quickly and efficiently
• Mathematical computation skills
• Ideal candidate must be a team player, goal-oriented and self-motivated

Bridgestone HosePower offers a generous compensation package including quarterly bonus incentives, company paid and sponsored benefits, paid time off, paid holiday and 401(k) company match.