Sales Support Specialist

Fortune Brands Innovations, Inc.; North Olmsted (OH); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company contribution

Product discounts

Flexible time off

Job summary

Fortune Brands Innovations, Inc. is seeking a Sales Support Specialist to bolster the wholesale distribution sales team across its Outdoors - Fiberon units. You will liaise with sales, resolve issues, and ensure accurate product and pricing data to help maximize selling time.

The role requires 3–5 years in sales support or related operations, CRM experience (HubSpot/Salesforce), and strong communication and office skills. onsite in the US with competitive pay and benefits.

Qualifications

• 3–5 years of experience in sales support, sales operations, or customer service within a B2B or wholesale environment.
• Experience working with CRM platforms (HubSpot, Salesforce).
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and organizational skills.

Responsibilities

• Sales Support & Customer Interaction: Provide timely and accurate support to the Sales team and customers by addressing inquiries related to order status, product details, claims/returns, account status, pricing, and sales programs.
• Customer Issue Resolution: Partner with Sales to evaluate customer-related issues and coordinate cross-functional resources to implement effective resolutions and maintain service excellence.
• Product & Technical Knowledge Resource: Serve as a go-to resource for the outside sales team by delivering accurate information on product specifications, catalog content, performance metrics, and applicable building codes.
• Cross-Department Collaboration: Act as a key liaison between Sales and departments such as Category Management, Distribution, Pricing, and Sales Administration to ensure alignment and responsiveness across the customer supply chain.
• Internal Communication & Coordination: Facilitate the flow of information between business units and Sales, helping communicate updates, resolve roadblocks, and drive shared goals.
• Business Document Support: Assist in the creation of polished business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint to support internal and customer-facing communications.
• CRM Management (HubSpot): Maintain accurate customer and sales activity data in HubSpot, helping to support lead tracking, customer engagement, and reporting needs.
• Sales Reporting & Insights: Create and distribute recurring and ad hoc sales reports to help the team monitor key performance indicators and make informed decisions.
• Sales Planning Contributions: Support annual district sales planning for up to three districts by gathering and organizing relevant data and helping coordinate planning activities.
• Professional Development: Actively participate in sales training programs to deepen understanding of products, processes, and best practices, contributing to continuous team improvement.

Skills

CRM platforms

Communication

Organizational skills

Sales support experience

Microsoft Office

Education

Associates Degree or higher in Sales or Marketing

Tools

HubSpot

Salesforce

Job description

Fortune Brands Innovations (NYSE: FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.

We are building a company that is determined to win, and we are clear about how: strong brands, great people, and disciplined execution.

You'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.

If you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you.

As the Sales Support Specialist, you’ll have the opportunity to provide superior service to the wholesale distribution sales team by serving as a point of contact and acting as a liaison for the Outdoors - Fiberon wholesale business units. You will help execute sales by partnering with the sales team in regards to requests that will allow them the opportunity to gain additional selling time.

YOUR ROLE:

The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.

• Sales Support & Customer Interaction: Provide timely and accurate support to the Sales team and customers by addressing inquiries related to order status, product details, claims/returns, account status, pricing, and sales programs.
• Customer Issue Resolution: Partner with Sales to evaluate customer-related issues and coordinate cross-functional resources to implement effective resolutions and maintain service excellence.
• Product & Technical Knowledge Resource: Serve as a go-to resource for the outside sales team by delivering accurate information on product specifications, catalog content, performance metrics, and applicable building codes.
• Cross-Department Collaboration: Act as a key liaison between Sales and departments such as Category Management, Distribution, Pricing, and Sales Administration to ensure alignment and responsiveness across the customer supply chain. Co-manage projects on behalf of sales team.
• Internal Communication & Coordination: Facilitate the flow of information between business units and Sales, helping communicate updates, resolve roadblocks, and drive shared goals.
• Business Document Support: Assist in the creation of polished business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint to support internal and customer-facing communications.
• CRM Management (HubSpot): Maintain accurate customer and sales activity data in HubSpot, helping to support lead tracking, customer engagement, and reporting needs.
• Sales Reporting & Insights: Create and distribute recurring and ad hoc sales reports to help the team monitor key performance indicators and make informed decisions.
• Sales Planning Contributions: Support annual district sales planning for up to three districts by gathering and organizing relevant data and helping coordinate planning activities.
• Professional Development: Actively participate in sales training programs to deepen understanding of products, processes, and best practices, contributing to continuous team improvement.

Qualifications

• 3–5 years of experience in sales support, sales operations, or customer service within a B2B or wholesale environment.
• Experience working with CRM platforms (e.g., HubSpot, Salesforce).
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and organizational skills.
• Strong desire and commitment to sales
• Excellent interpersonal skills
• Ability to interpret technical specifications
• Basic understanding of engineering drawings
• Analytical skills and attention to detail
• Ability to work with a variety of personality types
• Ability to work in fast paced environment

PREFERRED QUALIFICATIONS:

• Associates Degree or higher in Sales or Marketing

Additional Information

ADDITIONAL INFORMATION:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $60,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com .

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [e-mail] and let us know the nature of your request along with your contact information.