Sales Support Specialist

Waterworks; Greenwich (CT); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Generous incentive bonus

Job summary

Waterworks seeks a Showroom Client Support Specialist in Greenwich, CT, to manage the full lifecycle of client orders. This role involves working closely with the sales team and clients to ensure timely product delivery and exceptional service. Responsibilities include order management, client communication, and supporting sales efforts in a fast-paced environment.

Ideal candidates will have at least 2 years of experience in administration or project management, with a preference for those with backgrounds in interior design or luxury retail. Strong organizational skills and proficiency in Microsoft Office are needed.

Qualifications

• Minimum 2 years of administrative or project management experience.
• Experience in art/interior design or luxury retail/service preferred.
• Rotating weekend flexibility is required.

Responsibilities

• Manage the order management process from pre-order through delivery.
• Communicate with internal departments and external clients for order accuracy.
• Track all order reporting data.
• Support showroom sales efforts with pre-sale activities.
• Resolve client issues with Sales Consultant and Client Services.

Skills

Strong organizational skills

Excellent verbal and written communication

Proficient in Microsoft Office

Job description

The Role

The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. You will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre‑order through shipping, ensuring clients receive products when they need them and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, and processing refunds. Combine your passion for design, luxury products and the sales environment with a customer‑centric approach to conducting day‑to‑day business in a fast‑paced showroom environment.

Responsibilities

• Own order management process from pre‑order through delivery while delivering exceptional customer‑centric experiences to internal partners and external customers.
• Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
• Manage and track all order reporting data.
• Support the Showroom Sales Consultants in the sales efforts with pre‑sale activities like quotes/order entry, sample requests, and processing and collecting payments.
• Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in a timely manner and to client satisfaction.
• Other duties and responsibilities as assigned.

Requirements

• 2+ years of administrative or project management experience.
• Art/Interior design or luxury retail/service experience preferred.
• Strong organizational skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office.
• Rotating weekend flexibility is required, as showroom is open on Saturday.

Compensation

$26 – $28 an hour plus generous incentive bonus.

Equal Opportunity Employer

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Physical Requirements

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room, and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.