Sales Support Specialist

CORE & MAIN LP; Dorr Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental and Vision

401K

Tuition reimbursement

Professional development

Women’s Network

Job summary

Core & Main in St. Louis is seeking a Sales Support Specialist to provide day-to-day support to customers, Outside Sales Representatives, and branch personnel by coordinating quotations, orders, pricing, availability and follow-up.

You will enter and manage orders, source products, obtain vendor pricing, communicate with customers and vendors, and help keep accurate records while building strong relationships.

Qualifications

• Core Competencies include customer service, sales support, product knowledge, and strong verbal and written communication.
• Attention to detail and order accuracy, organization and follow-through.
• Vendor and material sourcing, communication with customers, vendors, and sales reps.

Responsibilities

• Provide responsive sales and customer service support to established and prospective customers.
• Enter and manage customer orders with high accuracy.
• Source products and procure materials to complete orders.
• Obtain vendor pricing, including project-specific pricing when appropriate.
• Communicate with customers, vendors, and Outside Sales Representatives.
• Follow orders and customer requests through completion and resolve issues proactively.
• Develop product and industry knowledge to assist customers and the sales team.
• Coordinate with warehouse and operations on material availability and delivery requirements.
• Research order discrepancies and pricing issues and maintain accurate records.
• Build and maintain relationships with customers, vendors, and internal staff.

Skills

Customer service

Sales support

Product knowledge

Communication

Problem solving

Attention to detail

Order management

Vendor sourcing

Multi-tasking

Computer skills

Tools

CRM systems

Job description

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

The Sales Support Specialist provides day-to-day support to customers, Outside Sales Representatives, and branch personnel. This position helps ensure customer needs are handled accurately and efficiently by coordinating quotations, orders, product sourcing, pricing, availability, and order follow-up.

Key Responsibilities

Provide responsive sales and customer service support to established and prospective customers. Enter and manage customer orders while maintaining a high level of accuracy. Source products and procure materials necessary to complete customer orders. Obtain vendor pricing, including special or project-specific pricing when appropriate. Communicate effectively with customers, vendors, and Outside Sales Representatives. Follow orders and customer requests through completion, proactively resolving issues that could affect service. Develop strong product and industry knowledge and use that knowledge to assist customers and the sales team. Communicate new products, vendor opportunities, and relevant product information to the sales team. Coordinate with warehouse and operations personnel regarding material availability, staging, pickup, and delivery requirements. Research order discrepancies, shortages, pricing issues, returns, and other customer concerns. Maintain accurate customer, quotation, order, and pricing information. Build and maintain productive relationships with customers, vendors, and internal associates.

Core Competencies Customer service – minimum 2+ years experience Sales support Product and industry knowledge Verbal and written communication Problem solving Attention to detail and order accuracy Organization and follow-through Vendor and material sourcing Ability to manage multiple priorities Strong computer skills

YOU love being a critical player on the team. You want to learn the industry by managing projects from beginning to end. You appreciate variety in your role and are flexible to assist where needed. You get excited about problem-solving, interacting with customers, and working in a fast-paced environment while gaining trust and maintaining relationships. You are ready to contribute as part of a team towards a common goal.

ARE you up for the challenge of helping with the sales process and looking for upsell opportunities while managing current accounts? Are you interested in overseeing customer orders and quote requests received through multiple channels for all levels of accounts? Are you great with clients and want to expand your customer service horizons even more?

HERE at Core & Main, we value the individual, and the unique contributions you bring. Here we support and encourage continued learning. Here we invest in the development and well-being of our people, who are the key to our future. Here we value diversity and want to ensure each voice is heard. Here, our team members thrive as a community.

Preferably YOU have: Demonstrated success working with customers Inventory sales/order systems experience Prior experience in industrial distribution or construction supply

HERE, we have: Medical with 100% preventative care coverage Health Savings Account Dental and Vison 401K Tuition Reimbursement and Tuition Grants Continued learning opportunities through our onsite training facility and extensive online learning catalog Professional development and industry networking opportunities, e.g. Our Women’s Network and community engagement events

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics. For more information, please click here or visit https://www.eeoc.gov

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.