Sales Support Specialist

American Electric Power (AEP); Columbus (OH); On-site; USD 3,050,000 - 3,812,000; Full time

Benefits offered by this job

Base salary

Annual bonus

401K match

AEP Pension

Comprehensive benefits package

Job summary

American Electric Power is seeking a Sales Operations Support professional to assist the sales team with data collection, pricing requests, and contract-related documentation.

You will interact with utility data providers, handle IT requests, and help create reports using Excel, PowerBI, and related tools. A background in energy is a plus, and a Bachelor’s degree is preferred.

Qualifications

• High school diploma or GED required.
• 1 to 3 years applicable experience; energy industry knowledge desirable.
• Bachelor's degree in business or related field preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint; CRM knowledge preferred.
• Advanced Excel with ability to write formulas and create pivot tables.

Responsibilities

• Develop understanding of policies and sales procedures to assist representatives.
• Communicate with utility to collect data for sales.
• Submit pricing requests and relay information to sales team.
• Use in-house tools to submit usage requests and evaluate historical data.
• Submit IT requests and follow up for completion.
• Liaise between sales team, billing and finance.
• Submit production support requests and track status.
• Assist sales team with contracts, marketing materials, and document filing.
• Identify process efficiency improvements based on sales feedback.
• Create and interpret Excel spreadsheets; run reports using Excel, PowerBI, PowerApps, Automate.

Skills

CRM proficiency

Advanced Excel

Pivot tables

Data analysis

Communication skills

Education

Bachelor's degree in business or related field

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM

Job description

Job Posting End Date

10-17-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

Supports multiple operational, analytical and informational functions for the sales team with an emphasis on speed, efficiency and execution.

Job Description

What You'll Do:

• Develop understanding of departmental policies and sales procedures/processes in order to assistrepresentatives.
• Communicate with utility to collect necessary data for completion of sale.
• Submit pricing requests and relay information to proper member of sales team.
• Use in-house technology to submit electric usage requests and evaluate historical usage and intervals.
• Submit IT requests on behalf of the sales team and follow up to ensure completion.
• Act as the liaison between the sales team and billing and finance.
• Submit production support requests and perform status checks on those requests.
• Assist sales team with support requests, which include but are not limited to: emailing customer contracts, mailing marketing materials, researching current contract price, and electronically filing important customer documents and paperwork.
• Identify recommendations for process efficiency based on issues raised by sales team.
• Create and interpret Excel spreadsheets various in nature.
• Run reports or tools as assigned by the Sales Operations Supervisor including but not limited to: Microsoft Excel, PowerBI, PowerApps, and Automate.

What We're Looking For:

Education: High School Diploma or GED required.

Experience: 1 to 3 years applicable experience. Experience in and knowledge of energy industry is desirable.

Preferred Qualifications:

• Bachelor's degree in business or related field preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint. Proficiency in CRM.
• Advanced working knowledge of Microsoft Excel with the ability to write formulas & create pivot tables.
• Ability to read and interpret general business and technical documents.
• Present information clearly and effectively, responding to questions from sales and billing.
• Ability to interact with all levels of the organization.
• Embodies AEP Energy Values such as: Accountability, Passion, Integrity, Innovation, and Humility. High-energy, drive and ambition - acts with a sense of urgency.
• Excellent communication skills - written, verbal, listening, articulate with ability to explain/interpret complex issues clearly, mindful of audience. Consultative and collaborative work-style in working with potential/current customers and internal departments/colleagues. Well-organized, with ability to prioritize, plan proactively, manage conflicting priorities.
• Comfortable in a dynamic, fast-paced environment. Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts. Displays confidence in ability and performance on subject and role, exudes subject matter expertise.
• Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions.

What You'll Get:

• Base salary
• Annual bonus
• 401K match
• AEP Pension
• Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $27.67

Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.