Sales Support Representative - Waterworks

Dormont Manufacturing Co; Humble (TX); On-site; USD 25,774 - 43,270; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Community involvement opportunities

Job summary

Dormont Manufacturing Co is seeking Sales Support Representatives who are hands-on and customer-focused. The successful candidates will assist customers, solve problems, and learn the business from the ground up.

The role offers a competitive starting pay, with responsibilities including supporting sales associates and providing customer service. Qualified individuals will have a minimum of 1-3 years in sales or customer service, and a strong customer-oriented mentality.

In addition, the company provides a range of benefits to support the overall well-being of its associates.

Qualifications

• 1-3 years of sales and/or customer service experience preferred.
• Experience in Waterworks or Construction is a plus.
• Ability to react well in a fast-paced environment.

Responsibilities

• Work together with Sales associates to support customer needs.
• Provide personalized customer service through timely quotations.
• Coordinate deliveries on behalf of customers.

Skills

Sales skills

Customer service

Project management

Microsoft Office

Upselling

Job description

Job Posting

Starting pay rate at $21 and may be higher based on experience

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks or Construction is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Project management abilities to support sales initiative, coordinate timelines and ensure follow‑up with the client preferred.
• Proficient in Microsoft Office.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast‑paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

$18.71 - $31.41

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/Gender Identity.