Sales Support Representative – Varsity Performing Arts (VPA)

Varsity Brands; United States; Remote; USD 42,000 - 63,000; Full time

Job summary

VARSITY SPIRIT, A VARSITY BRANDS COMPANY, is seeking a Sales Support Representative – Varsity Performing Arts (VPA) to join the team in a remote capacity. The role partners with the VPA Sales organization to manage customer orders from entry through fulfillment and ensure a seamless experience.

You will serve as the liaison between Sales and internal teams, supporting order accuracy, timely updates, and proactive issue resolution to drive customer satisfaction and growth.

Qualifications

• Exceptional customer service mindset with a commitment to supporting internal and external customers.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong attention to detail and follow-through.
• Self-motivated with excellent problem-solving skills.

Responsibilities

• Serve as the primary internal support partner for the VPA Sales Team.
• Manage the complete lifecycle of customer orders from submission through shipment.
• Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments where applicable.
• Build strong relationships with Sales Representatives by providing timely updates, resolving issues, and identifying solutions that support customer satisfaction.
• Drive operational excellence through process improvements, collaboration, and proactive communication.
• Serve as the primary internal liaison for assigned Sales Representatives and sales regions.
• Respond to inquiries from Sales and internal partners regarding products, orders, timelines, and processes.
• Provide timely updates regarding order status, production timelines, artwork, and customer requests.
• Support Sales Representatives by navigating internal processes and identifying the appropriate resources to resolve customer needs.
• Maintain a thorough understanding of products, sales programs, order processes, and company policies.
• Escalate complex issues when appropriate while maintaining ownership through resolution.
• Cross-Functional Collaboration: Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate successful order fulfillment.
• Communicate production updates, potential delays, and recommended solutions to Sales.
• Assist with special projects and department initiatives as assigned.
• Participate in ongoing cross-training to strengthen organizational knowledge and support business needs.
• Continuous Improvement: Identify trends in customer inquiries and internal processes.
• Recommend improvements that enhance efficiency, communication, and the overall customer experience.
• Support implementation of new tools, systems, and process enhancements.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Job description

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Remote

LOCATION DETAILS: Memphis, TN

WORK HOURS: Monday through Friday, between 8am – 5pm(Eastern time)

HOW YOU WILL MAKE AN IMPACT:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Varsity Spirit is seeking a Sales Support Representative – Varsity Performing Arts (VPA) to join our team. This role serves as a key partner to the VPA Sales organization, providing exceptional internal sales support that overlap the management of customer orders from entry through fulfillment. The Sales Support Representative acts as the primary liaison between Sales and cross-functional teams to ensure seamless customer experience, timely order execution, and operational excellence.

This position is instrumental in supporting sales growth by allowing Sales Representatives to focus on building customer relationships while ensuring orders are processed accurately, issues are resolved proactively, and customers receive best-in-class service.

WHAT YOU WILL DO

As a Sales Support Representative, you will:

• Serve as the primary internal support partner for the VPA Sales Team.
• Manage the complete lifecycle of customer orders from submission through shipment.
• Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments where applicable.
• Build strong relationships with Sales Representatives by providing timely updates, resolving issues, and identifying solutions that support customer satisfaction.
• Drive operational excellence through process improvements, collaboration, and proactive communication.
• Serve as the primary internal liaison for assigned Sales Representatives and sales regions.
• Respond to inquiries from Sales and internal partners regarding products, orders, timelines, and processes.
• Provide timely updates regarding order status, production timelines, artwork, and customer requests.
• Support Sales Representatives by navigating internal processes and identifying the appropriate resources to resolve customer needs.
• Maintain a thorough understanding of products, sales programs, order processes, and company policies.
• Escalate complex issues when appropriate while maintaining ownership through resolution.

Cross-Functional Collaboration

• Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate successful order fulfillment.
• Communicate production updates, potential delays, and recommended solutions to Sales.
• Assist with special projects and department initiatives as assigned.
• Participate in ongoing cross-training to strengthen organizational knowledge and support business needs.

Continuous Improvement

• Identify trends in customer inquiries and internal processes.
• Recommend improvements that enhance efficiency, communication, and the overall customer experience.
• Support implementation of new tools, systems, and process enhancements.

QUALIFICATIONS

• Exceptional customer service mindset with a commitment to supporting internal and external customers.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong attention to detail and follow-through.
• Self-motivated with excellent problem-solving skills.