Sales Support Representative - Residential Builder

FERGUSON; Suwanee (GA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Life insurance

Employee discounts

Parental leave

Job summary

Ferguson Enterprises, LLC in Suwanee, GA is hiring a Sales Support Representative to assist customers, prepare quotations, and process orders from the ground up. You will work with Sales teams to determine the best products and solutions, coordinate deliveries, and respond to inquiries with timely, accurate information.

This onsite role requires 0-3 years in sales or customer service, familiarity with CRM and MS Office, and a customer-focused mindset.

Qualifications

• 0-3 years of sales or customer service experience preferred.
• Experience in plumbing, HVAC, or trades is a plus.
• Strong sales, including upselling ability.
• Ability to respond quickly to customer needs and make timely decisions.
• Fast-paced environment adaptivity and follow-through.
• Customer-oriented mindset and relationship-building.
• General digital literacy including MS Office.
• Quick learner of product knowledge and processes.

Responsibilities

• Support customer needs with best products and solutions.
• Provide timely quotations and accurate sales orders.
• Coordinate deliveries for customers.
• Answer calls with information and resolve questions.
• Use CRM and phone system effectively.

Skills

Customer service

Upselling

Communication

Team collaboration

Tools

CRM systems

Phone system

Microsoft Office

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Position Details:

Location | Onsite - Suwanee, GA

Schedule | Monday – Friday 7:00am to 4:00pm

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$18.71 - $29.92

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information