Sales Support Representative - JR - Buffalo, NY

Stryker Corporation; Buffalo, Northern (NY, KY); Hybrid; Confidential; Full time

Job summary

Stryker Corporation is seeking a Sales Support Representative to back orthopedic surgeries and enhance customer experience within the territory. You will provide independent technical support for manual and robotic products, manage daily account operations, and support case preparation and inventory.

The role requires on-call duties including evenings, weekends, and holidays, with ongoing training to maintain expertise.

Qualifications

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience.
• Bachelor’s degree with 4 years of professional and/or relevant experience, OR
• Associate degree with 8 years of professional and/or relevant experience, OR
• High school diploma with 10 years of professional and/or relevant experience.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

Skills

Mako Robot certification

Joint Replacement sales

Education

Bachelor's degree

Associate degree

High school diploma

Job description

**Sales Support Representative****Overview**As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic products—ensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted resource. In this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room. Because customer needs don’t follow a Monday–Friday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and timely response to urgent technical needs.**What You Will Do*** Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.* Participate in sales meetings and support sales development and customer relationship initiatives.* Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.* Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.* Collaborate with team members to align schedules, share insights, and support sales opportunities.* Manage inventory, instrumentation, and case preparation to ensure seamless product application.* Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.* Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.* Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.* On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.**What You Need**Required* Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experienceOR* Bachelor’s degree with 4 years of professional and/or relevant experienceOR* Associate degree with 8 years of professional and/or relevant experienceOR* High school diploma with 10 years of professional and/or relevant experience.* Trained on all applications based on clinical needs of the territory**Additional Information*** This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.* Ability to lift, push, pull, and carry up to 50 lbs.* Ability to stand for extended periods.* Ability to manage stressful OR situations with professionalism and focus* Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.* Must have a valid driver’s license.* Fluency in written and spoken English required.$77,200.00 - $123,700.00 salary and may be eligible to earn commission and/or bonuses + benefitsTravel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.