SALES SUPPORT REPRESENTATIVE II

Planet Pharma; Kennesaw (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Pharma in Kennesaw, Georgia seeks a Sales Support Representative II to coordinate with scientists, marketing, and distribution teams. You will be the main contact for order fulfillment, quotes, customer service, and CRM data entry, supporting both US and international accounts.

The role emphasizes strong communication, CRM/Sage proficiency, and the ability to manage multiple tasks in a fast-paced office environment.

Qualifications

• Bachelor's degree preferred.
• Experience with CRM/ERP systems (Salesforce, Sage) preferred.
• Strong written and verbal communication required.
• Experience supporting scientific products or labs is a plus.
• Ability to manage multiple priorities in a fast-paced office.

Responsibilities

• Coordinates and collaborates with lab scientists, marketing, order fulfillment, shipping, and direct revvity teams to meet customer needs.
• Main contact for all aspects of customer order fulfillment, including sales quotes, customer service, CRM data entry, and post-sales activities.
• Input, approve, and update customer data in ERP (sage) and CRM (salesforce).
• Sales support includes international distributors and domestic US customers.
• Responsible for lead management, follow-up, and closing opportunities across the territory.
• Participate in business process improvement groups and drive organizational change.
• Work is performed in the office.

Skills

CRM/ERP proficiency

Sales coordination

Strong communication

Organizational skills

Lab support background

Education

Bachelor’s degree in life science or business-related field

Tools

Salesforce

Sage

Job description

Pay range

20-26/hr depending on experience

Sales Support Representative II

Location: Kennesaw, Georgia

Category: Scientific

Salary: Apply for details

Country: United States

Employment: Contract

Worksite: On-Site

Duties

• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct revvity teams) to meet the needs of our customers.
• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.
• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.
• Sales support includes international distributors and global revvity teams, as well as domestic (US) customers.
• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Work is performed in the office.

Qualifications

• Laboratory experience and/or experience supporting scientific products, instrumentation, or consumables preferred.
• Ability to understand and communicate scientific applications, laboratory workflows, and technical product information to customers, distributors, and commercial teams.
• Strong verbal and written communication skills with the ability to effectively interact with both technical and non-technical audiences.
• Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Education

Bachelor’s degree in life science and/or business-related field preferred.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally.

If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us(opens in new tab) directly so that we can explore the appropriate arrangements.

Fraud Alert

Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.