Sales Support Representative – ePlus Inc. | Remote

School Result; Colorado; Remote; USD 26,491 - 39,743; Full time

Benefits offered by this job

Employee stock purchase plan

401(k)

Paid time off

Medical benefits

Financial benefits

Job summary

A technology solutions provider is seeking a Sales Support Representative to assist sales teams and manage order processing. This remote position requires strong communication skills and 1+ years of sales or customer service experience. The candidate will be involved in placing orders, managing customer communications, and assisting with quotations. Competitive salary range of $19.23 – $28.85 per hour, with comprehensive benefits including medical, 401(k), and paid time off.

Qualifications

• 1+ years of experience in sales or customer service.
• Ability to communicate professionally with customers.
• Team player with a positive attitude.

Responsibilities

• Place customer purchase orders accurately.
• Follow up on orders for timely delivery.
• Resolve problems at customer and supplier levels.
• Assist customers with returns and inquiries.
• Communicate with internal and external customers.

Skills

Sales or customer service experience

Knowledge of computers, networking, and IT industry

Communication and phone skills

Prioritization and multitasking abilities

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree or diploma in business or related field

Job description

Overview

ePlus Inc. is seeking a Sales Support Representative to assist internal and external sales teams. This role manages the administrative responsibilities of the sales cycle, supports order management, and develops skills for career progression within the sales team. Candidates must reside within the Mountain or Pacific time zones.

Key Details

• Job Title: Sales Support Representative
• Employer: ePlus Inc.
• Location: Remote (Colorado, Mountain & Pacific Time Zones)
• Salary: $19.23 – $28.85 per hour (commissions and discretionary bonuses possible)
• Contract Type: Full-Time, Permanent
• Benefits: Employee stock purchase plan, 401(k), paid time off, medical and financial benefits
• Work Location: Remote

Role Overview

The Sales Support Representative will ensure smooth order processing, invoicing, and customer communication. Responsibilities include managing purchase orders, resolving issues, assisting with quoting, and offering add-on opportunities to customers. The role requires strong communication skills, IT knowledge, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Place customer purchase orders accurately into the system
• Follow up on orders to ensure timely delivery
• Manage open orders to ensure expedient and accurate fulfillment
• Confirm invoicing activity is timely and accurate
• Resolve problems proactively at customer and supplier levels
• Learn vendor programs to source products at advantageous prices
• Assist customers with returns, inquiries, and information requests
• Develop relationships with sales, vendors, and internal departments
• Assist with quoting and offer add-on opportunities (warranties, service agreements, accessories)
• Communicate professionally with internal and external customers
• Handle projects and additional responsibilities as assigned

Required Skills and Experience

Essential

• Bachelor’s degree preferred (minimum diploma in business or related field acceptable)
• 1+ years of sales or customer service experience
• Knowledge of computers, networking, and IT industry
• Excellent communication and phone skills
• Strong prioritization and multitasking abilities
• Team player with a positive attitude
• Proficiency in Microsoft Office Suite

Position Specifics

• Salary range: $19.23 – $28.85/hour (final offer based on experience, skills, certifications, and location)
• Compensation may include commissions and discretionary bonuses
• At-will employment with potential for salary adjustments based on performance or market factors

What We Offer

• Full range of medical, financial, and other benefits
• 401(k) eligibility
• Employee stock purchase program
• Paid time off (vacation, sick time, personal leave)
• Reasonable accommodations provided as required

Corporate Values

• Respectful communication and cooperation
• Teamwork and employee participation
• Work/life balance support
• Community engagement and positive impact

Equal Opportunities

ePlus Inc. is an equal opportunity employer committed to diversity, inclusion, and belonging. Applications are welcomed from all qualified candidates regardless of race, gender, age, disability, veteran status, or other protected classifications.

How to Apply

Click here to Apply via the ePlus Inc. careers portal.

Application Deadline

Not specified – applications reviewed on a rolling basis.