Sales Support Representative

Progressive Specialty Glass Company, Inc.; Plainville (CT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Vacation

Health coverage

401K with company match

Job summary

A leading supplier of customized glassware is seeking a detail-oriented Sales Support Representative at their headquarters in Plainville, CT. This full-time position involves acting as a liaison between the sales team and customers, processing orders, and ensuring clear communication across departments. Ideal candidates will have strong problem-solving skills, be proficient in MS Office, and demonstrate a commitment to customer service. A comprehensive benefits package is offered, including health coverage and 401K.

Qualifications

• Eagerness to cross-train and expand skills.
• Friendly and professional demeanor.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act as a liaison between Sales, Customers, and Internal Departments.
• Process orders and interact with the Sales Team.
• Track Customer invoices and follow-up on accounts.
• Generate reports as requested.
• Ensure issues are resolved professionally, promptly, thoroughly.
• Track Customer invoices including payment, identify and follow-up on delinquent accounts, notify/update the department manager on problem accounts.

Skills

Creative problem-solving

Attention to detail

Strong communication skills

Organizational skills

Multi-tasking

Tools

MS Office 365 (Word, Excel, Outlook)

Sage

MAS 200

Job description

Progressive Specialty Glass Company, Inc

Do you have a keen eye for detail and exceptional experience working with sales teams and customers? Are you a meticulous team player who is committed to understanding tasks thoroughly and executing them with precision? Can you serve as the primary point of contact, ensuring clear and accurate communication between the sales team and multiple departments within a fast-paced office environment?

Progressive Specialty Glass Company, a leading supplier of customized take-home souvenir glassware, is searching for a highly motivated Sales Support Representative for their company headquarters in Plainville, CT. Progressive’s Sales Support team is responsible for managing essential steps and processes resulting in shipping our souvenir glassware into our customer’s establishments throughout the U.S.

Responsibilities:

• Act as a liaison between the Sales Team, Customer and Internal Departments.
• Process orders within Sage and with our purchasing team.
• Interact with the Sales Team to ensure order accuracy and timely shipment of orders.
• Handle incoming requests from Customers.
• Ensure issues are resolved professionally, promptly, thoroughly.
• Track Customer invoices including payment, identify and follow-up on delinquent accounts, notify/update the department manager on problem accounts.
• Logistics experience preferred but not required.
• Provide back-up support when other team members are out of the office.
• Generate reports as requested.

Required Skills and Experience:

• Creative problem-solving skills with a focus on timesaving, efficient solutions.
• Eagerness to cross-train and expand skills while maintaining attention to detail.
• Friendly, patient, and professional demeanor with a focus on precision in customer interactions.
• Strong communication skills, both written and verbal, ensuring clarity and accuracy.
• Highly detail-oriented with excellent organizational and prioritization skills.
• Ability to multi-task in a fast-paced environment while maintaining accuracy.
• Previous MAS 200 experience preferred but not required for the right candidate.
• Proficient in MS Office 365 (Word, Excel, Outlook)
• Strong work ethic and a collaborative team player with a focus on precision. A strong work ethic and team-player mentality, always ensuring every task is completed thoroughly and accurately.

This is a full-time, position (40 hours/week) that offers an excellent benefits package including vacation, health coverage and 401K with company match. Please send resumes to [e-mail]

No phone calls please Job Type: Full-time on site

Progressive Specialty Glass Company, Inc.® • 168 Center Street, Suite 301, Southington, Connecticut 06489

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