Sales Support in Enterprise Technology and HPC / AI / ML

Cambridge Computer; Waltham (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Medical FSA

Vision insurance

401(k) with employer match

Long-term disability

Paid holidays & PTO

Health club membership

Growth opportunities

Job summary

Cambridge Computer is seeking an entry-level Sales Support professional to assist teams in building advanced IT solutions for clients in North America. You will develop foundational sales, technical, and operational skills and may advance into roles such as inside/outside sales, solution architecture, or installer/trainer.

The role emphasizes collaboration with sales managers, vendor communication, and CRM data integrity, with opportunities for growth as you gain product knowledge across Cisco,

Qualifications

• Impeccable communications skills and attention to detail.
• Ability to multi-task and manage multiple priorities.
• Proactive, creative problem solver with strong organizational skills.
• Excellent negotiation and interpersonal abilities.
• Able to work with diverse personalities and adapt to ambiguity.
• Sales experience is a plus but not required.

Responsibilities

• Collaborate with Relationship Sales Managers in daily tasks.
• Research hardware, software, and services offerings.
• Write quotes, build proposals, and manage statements of work.
• Communicate with vendors and clients.
• Coordinate online meetings, demonstrations, and conferences.
• Manage sales and order logistics.
• Promote products and upsell solutions to vendors and clients.
• Maintain Cambridge’s CRM tools with accurate data.
• Drive lead generation through prospecting and follow-ups.
• Participate in trade shows and represent the company.
• Coordinate between corporate and remote teams.
• Pursue product knowledge and vendor certifications (Cisco, Dell, VMware, etc.).
• Understand trends in storage, networking, data protection, and infrastructure technologies.
• Know solutions including HPC, ML, AI, bioinformatics, and life sciences.

Skills

Communication skills

Multi-tasking

Problem solving

Organization

Ambiguity handling

Negotiation

Outgoing

Education

University undergraduate degree

STEM background preferred

Tools

CRM tools

Job description

The Cambridge Sales Support role is an entry level sales & support position assisting teams in building advanced IT solutions for our clients. By developing personal, operational, sales, and technical expertise in Cambridge solutions, this role can scale into opportunities of greater responsibility at our organization. Examples of this include sales operations, inside / outside sales, solution architecture, advanced systems design, installation and training.

Responsibilities and Duties

• Collaborate with Relationship Sales Managers in daily tasks:
• Perform product and technology research on hardware, software, and services offerings.
• Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit.
• Communicate with vendors and clients.
• Coordinate online meetings, technical demonstrations, and conferences.
• Manage sales and order logistics.
• Recommend products and upsell solutions to vendors and clients.
• Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information.
• Participate in Marketing & Customer Service activities:
• Drive lead generation activities including prospecting, calling clients to attend technical lectures, and following up on marketing driving initiatives.
• Participate in trade shows and/or act as a company representative.
• Act as a liaison between the corporate office and remote employees.
• Support Cambridge initiatives:
• Gain product and technology knowledge and certifications of the vendors we use in our solution stack. This includes Cisco, Commvault, Dell, HPe, IBM, Lenovo, VMWare, and many others.
• Build familiarity of trends in storage, networking, data protection, digital archiving, and other infrastructure technologies.
• Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others.
• Understand and execute corporate and sales management's goals and objectives.

Qualifications

• University undergraduate degree required. Science, technology, engineering, and mathematics (STEM) and/or advanced degree preferred.
• Understanding of basic computer hardware and software required. Greater understanding of technology and the IT ecosystem preferred.
• Although the expectation is that this role will be on site, there may be times when work will be done outside the office. Accordingly, the employee must be able to work remotely, independently, and unsupervised.
• Candidates must have impeccable communications skills, an ability to multi-task, and high attention to detail. They must be able to negotiate, be proactive in their approach, effective problem solvers, organized, creative, outgoing, deal with ambiguity, and able to work with different types of personalities.
• Although not required, many of our successful individuals have some sales experience. Having this skill could assist in scaling to future positions.
• Cambridge employees are self-paced and embrace driving their own personal development. Given the number of potential opportunities for advancement, employees must be proactive if they seek advancement.

About Us

Cambridge Computer is a leader in delivering innovative physical and cloud-based IT infrastructure, data storage, and data security solutions to clients in a wide variety of industries across North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest high-technology companies in the country. We use creativity, technical expertise, and extensive industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers to identify and incorporate both new and existing paradigms into cohesive IT strategies for our clients. Also, we're a Woman-Owned Small Business, with a close-knit staff of about 70 people that hail from all over the world.

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits:

• Multiple health insurance options
• Medical FSA and Dependent Care FSA
• Vision insurance401(k) savings plan with employer matching
• Employer-sponsored long-term disability
• Paid holidays and PTO that increases with longevity at the company
• Discounted health club membership
• Opportunities for growth!

Estimated Salary Range

$60k - $80k per year

Equal Opportunity Employer

Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.