Sales Support Coordinator (Johnston, Iowa)

Vylor; Iowa; Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Retirement plan

Tuition reimbursement

Life balance and well-being programs

Job summary

Vylor Inc.–Johnston, IA seeks a Sales Support Coordinator to liaison for supply chain, logistics, and admin services to sales providers, dealers, and field sales personnel within a designated area. You will navigate needs, provide program expertise, and support commercial-unit goals.

The role emphasizes customer service, process optimization, and cross-functional coordination, with remote-eligible duties but a requirement to be within 60 miles of Johnston, IA for occasional visits.

Qualifications

• Bachelor's degree in Business, preferred.
• 2-3 years in agriculture, Supply Chain and Logistics, and/or customer service with leadership skills.
• Ability to learn product knowledge related to sales support.
• Strong communication skills (phone, email, presentations).
• Strong PC skills: Excel, Word, PowerPoint, SAP.
• Ability to engage diverse groups and solve problems in a self-directed environment.
• Excellent customer service and process-improvement mindset.
• Visa sponsorship and relocation are not available.

Responsibilities

• Serve as the liaison for supply chain, logistics, and admin support for sales providers.
• Act as the single point of contact for all assigned Sales Providers.
• Coordinate inventory movements and logistics with financial impact considerations.
• Provide high-level customer service on product supply support to field teams.
• Coach Sales Reps and support field sales teams on tasks and deadlines.
• Process agency commissions and year-end settlements with proper documentation.
• Handle credit customer service questions and payoff quotes.
• Resolve issues through questioning and effective problem resolution.
• Support the Supply Chain Team with ongoing process improvements.

Skills

Strong communication skills

Proficiency in Excel/Word/PowerPoint

SAP

Problem solving

Customer service

Team leadership

Education

Bachelor's degree in Business

Associate degree in business or related field

Tools

Excel

Word

PowerPoint

SAP

Job description

Join Vylor—Powering the Future of Agriculture

At Vylor, we’re advancing agriculture through breakthrough science—combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer®, Brevant®, and Hoegemeyer®, delivering performance farmers rely on.

Join us to help scale innovation globally and shape what’s next in crop science.

Vylor is seeking a Sales Support Coordinator to join the team in Johnston, IA. In this role you will serve as the liaison for all supply chain, logistic activities, and administrative support related services to sales providers, dealers, and field sales personnel within an assigned area. Navigate and diagnose sales rep and field sales personnel needs and respond using a wide and dynamic base of information and resources. Serve as a subject matter expert in sales programs, sales processes, customer information, account maintenance, logistics, and all supply chain related services in support of the success of the sales provider's business and achieve commercial-unit goals and objectives.

Location: This is a remote position that meets a few times a month. Must be within a 60 mile commuting distance to the Johnston, IA location.

What You"ll Do:

• Perform all tasks safely and in accordance with our brand values expectations, demonstrate a teamwork attitude, and the ability to be a positive sales support representative portraying the company's image.
• Responsible for making business decisions regarding inventory movements, repackaging requests and other logistics related situations that have a direct financial impact on the company.
• Provide high-level customer service on product supply support utilizing a “coaching culture” to an assigned area at Sales Provider level on deadlines, supply information, product reductions and pull-backs
• Serve as the single point of contact for all assigned Sales Providers.
• Proactively communicate with the field sales team on all topics and successfully integrate changes with field sales teams.
• Coach Sales Reps on all tasks to drive the desired behavior using a business mindset.
• Perform all tasks related to agency commission, year-end settlements, aligning all proper documentation for this process.
• Serve as a credit customer service representative, responding and resolving questions regarding program and processing questions, and quoting accurate payoff amounts.
• Evaluate each Sales Providers' needs through effective questioning and problem resolution skills to effectively and efficiently resolve issues presented.
• Actively support teammates to ensure a high level of performance across the entire Sales Area and Commercial Unit team when requested.
• Performs tasks necessary to complete all designated sales support activities and maintains detailed knowledge of all sales programs to ensure timely and efficient customer service.
• Actively work and support internal teammates to ensure a high level of performance across the entire Supply Chain Team while sharing ongoing process improvements.

What Skills You Need

• Bachelor's degree in Business, preferred, associates degree in business or related field with relevant experience can be substituted.
• Two to three (2-3) year’s experience in agriculture, Supply Chain and Logistics, and/or customer service that includes high-level leadership skills.
• Ability to learn specific product knowledge as it relates to the support of the Sales and customers.
• Strong communication skills (including telephone, e-mail, and presentations skills) and ability to communicate accurate information.
• Strong computational skills including PC experience with multiple software applications: Excel, Word, PowerPoint, SAP.
• Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment.
• Outstanding customer service skills.
• Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change.
• VISA sponsorship and relocation are NOT available for this position.

Benefits – How We’ll Support You

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program
• Learn more about our total rewards package here - Vylor Benefits
• Check out life at Vylor! https://www.linkedin.com/company/vylorgenetics/

The salary range for this position is $ to $. This reflects a reasonable estimate of the targeted base salary for this role. This role is also eligible for an annual bonus. Based on factors such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.

Vylor is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.