Sales Support Coordinator

Parkland; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Parkland is seeking a Sales Support Coordinator in Miami to serve as the first line of responsiveness for customer inquiries and issues, ensuring excellent service and high satisfaction. You will manage orders, coordinate with dispatch and sales teams, and learn product lines to guide customers to solutions.

Requirements include 2+ years in sales support or related fields, strong communication, and an Associate degree or higher. A collaborative, detail-focused mindset is essential for success.

Qualifications

• 2+ years experience in sales support, customer service, or logistics.
• Experience in fuel, lubricant, or distribution industry is a plus.
• Strong written and verbal communication.
• Ability to learn CRM/ERP systems, MDM software, and customer portals.
• Excellent time-management and multi-tasking skills.

Responsibilities

• Process & Track Orders: accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders: own the backorder process and communicate updates to the sales team and customers; dispatch team collaboration to resolve delivery issues.
• Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management: respond to new incoming leads and provide accurate price quotes.
• Digital Inbox Management: monitor and respond to customer portal inbox in a timely manner.
• Product Knowledge: learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions.
• New Customer Set-Up: coordinate with the MDM team to set up new customer profiles and delivery locations accurately.
• Credit Coordination: partner with the credit department to expedite the account opening process for new clients.

Skills

Communication

Problem Solving

Organization

Technical Aptitude

Education

Associate degree or higher in business or related field

Tools

CRM/ERP systems

MDM software

Customer portals

Job description

Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com .

Location: 9675 NW 117 Ave., Miami

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Order Management & Logistics

• Process & Track Orders: Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders: Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers. Dispatch Collaboration: Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.
• The Ultimate Liaison: Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management: Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
• Digital Inbox Management: Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
• Product Knowledge: Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.
  

Onboarding & Administrative

• New Customer Set-Up: Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
• Credit Coordination: Partner with the credit department to expedite the account opening process for new clients in a timely manner.
  

Requirements:

• Experience: 2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
• Communication: Exceptional written and verbal communication skills. You know how to translate corporate talk into helpful customer solutions.
• Problem-Solving: A resourceful mindset. You don't just spot a delayed order; you're already on the phone with dispatch fixing it
• Technical Aptitude: Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
• Organization: Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
• 2-year associates degree or higher: ideally in a business-related field

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.