Sales Support Associate III

Tapestry, Inc.; Somerville (MA); On-site; USD 20,664 - 29,962; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

A global fashion house is seeking a Sales Support Associate in Somerville, MA. This role is essential in providing exceptional service to customers while maintaining store operations. Responsibilities include welcoming clients, managing POS, supporting sales activities, and ensuring an organized sales floor. Candidates should have at least one year of retail experience, possess strong communication skills, and be able to thrive in a fast-paced environment. The position offers a competitive pay range of $15.00-$21.75 per hour along with various benefits.

Qualifications

• 1+ year of previous retail experience, preferably in a luxury setting.
• Strong English language proficiency.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome clients warmly and anticipate needs.
• Operate POS accurately and maintain cash wrap.
• Support sales floor activities and replenish stock.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service skills

Cash register systems knowledge

Attention to detail

Communication skills

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Key responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Our Competencies

Courage: Doesn\'t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly.

Creativity: Comes up with new and unique ideas; connects ideas across domains; seen as original and value-added in brainstorming.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements in products and services; builds trust and respect.

Dealing with Ambiguity: Can cope with change; can act without the total picture; handles risk and uncertainty.

Drive for Results: Exceeds goals; top performer; focused on results.

Interpersonal Savvy: Relates well to others; builds rapport; uses diplomacy and tact.

Learning on the Fly: Learns quickly when facing new problems; open to change; quickly grasps ideas.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; anticipates trends; develops strategies and plans.

Developing Direct Reports and Others: Provides development discussions; supports career goals; creates development plans.

Building Effective Teams: Fosters teamwork; creates a sense of belonging and accountability.

Coach is an equal opportunity and affirmative action employer with a commitment to hiring and developing the best people. Employment decisions are based on qualifications and are made without regard to protected characteristics as defined by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Visit Tapestry, Inc.

Base Pay Range

$15.00-$21.75

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.