Sales Support Associate III

Tapestry, Inc.

Pleasant Prairie (WI)

On-site

USD 20,664 - 26,863

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

A global lifestyle brand is seeking a Sales Support Associate in Pleasant Prairie, Wisconsin. This role involves managing deliveries, maintaining stock accuracy, and ensuring the store is customer-ready. The ideal candidate should have retail experience and strong communication skills, with a passion for customer service. A flexible schedule is required, and physical ability to handle merchandise is essential. The position offers a base pay range of $15.00 to $19.50, along with various benefits including medical and dental insurance.

Qualifications

Previous retail service experience; passion for retail and the service industry.
Excellent client service and communication skills.
Ability to work in a fast-paced environment.

Responsibilities

Manage and process inbound deliveries promptly.
Maintain knowledge of stock levels and sales performance.
Support floor moves and ensure stock is replenished.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Multi-tasking

Social media awareness

Education

Previous retail service experience

Job description

Location

United States, Wisconsin, Pleasant Prairie

Company Overview

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible.

We are committed to being innovative and wholly inclusive, and we uphold equity, inclusion and diversity across our organization.

Job Summary

The Sales Support Associate ensures an organized, efficient, and customer‑ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards.

Key Responsibilities

Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
Organize and maintain accessibility of merchandise in stockroom and selling floor.
Maintain knowledge of stock levels, unit counts, and sales performance.
Support floor moves and ensure selling floor is consistently stocked throughout the day.
Execute price changes and markdowns as required.
Maintain cleanliness and organization standards across selling floor, stockroom, and off‑site warehouse.
Audit compliance and work toward achieving shrinkage goals.

Core Competencies

Team‑oriented mindset with willingness to collaborate.
Strong communication and interpersonal skills.
Ability to multi‑task, remain results‑driven, and adapt to change.

Qualifications / Requirements

Previous retail service experience; passion for retail and the service industry.
Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.
Strong communication and an elevated sense of personal style.
Social media awareness and willingness to learn omni‑virtual selling techniques.
Ability to work in a fast‑paced environment.
Strong English language proficiency.

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Physical Requirements

Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Competencies for All Employees

Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; embraces help and further development; cooperates with the developmental system; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Equal Opportunity Employer Statement

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.

Compensation

Base Pay Range: $15.00–$19.50

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits