Sales Support Associate III

FashionUnited; Millbury (MA); On-site; USD 20,664 - 29,962; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited is seeking a Sales Support Associate in Millbury, Massachusetts. The role is essential for maintaining store success by ensuring efficient service and customer interactions. Candidates should have at least a year of retail experience, especially in luxury settings, and a strong focus on customer service.

The position involves managing POS operations, stock levels, and providing personalized client assistance. A range of benefits, including medical insurance and 401(k), are offered. Compensation ranges from $15.00 to $21.75 per hour.

Qualifications

• 1+ year of previous retail experience, preferably in a luxury retail environment.
• Knowledgeable about current fashion trends and marketplace.
• Ability to lift at least 25 lbs regularly.

Responsibilities

• Welcome clients with warmth and professionalism.
• Manage stock levels and replenish sales floor.
• Operate POS accurately and handle cash/media.

Skills

Customer service skills

Attention to detail

Multitasking

Knowledge of fashion trends

Education

Previous retail experience (1+ year)

Tools

POS systems

Basic computer skills

Job description

Company Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible and being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Position Summary

The Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. This role involves friendly, efficient interactions at the cash wrap and maintaining a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail service environment; education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Equal Employment Opportunity Statement

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the position requirements, made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00–$21.75

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance