Sales Support Associate III

FashionUnited; Mercedes (TX); On-site; USD 20,664 - 25,485; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited is looking for a retail associate in Mercedes, Texas. The ideal candidate should have at least a year of retail experience, preferably in a luxury environment, and possess excellent customer service skills. Responsibilities include welcoming clients, managing stock levels, and supporting sales floor activities. This role requires the ability to work a flexible schedule and lift up to 50 lbs. Attractive benefits include medical, dental, vision insurance, and a competitive pay range of $15.00 – $18.50 per hour.

Qualifications

• 1+ year of previous retail experience, preferably in luxury retail.
• Strong English language proficiency.
• Ability to use iPad/laptop and Mobile POS.

Responsibilities

• Welcome clients with warmth and professionalism.
• Manage stock levels and maintain organization.
• Support sales floor activities.

Skills

Retail experience

Knowledge of fashion trends

Customer service skills

Attention to detail

Multi-tasking

Tools

Cash register systems

Basic computer skills

Job description

About Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are committed to innovation and inclusivity.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule and Physical Demands

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak‑busy season, and high‑traffic retail days (including, but not limited to, public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Compensation and Benefits

Base Pay Range: $15.00 – $18.50

Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]