Sales Support Associate III

Tapestry, Inc.; Key West (FL); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate in Key West, Florida. This role is vital for delivering exceptional customer service and ensuring the store operates efficiently. Successful candidates will demonstrate a warm approach towards clients and possess retail experience.

The position offers flexible hours and involves various responsibilities such as managing cash operations and stockroom duties. Competitive compensation ranges from $15.00 to $21.75 per hour, along with benefits like medical insurance and 401(K).

Qualifications

• At least 1 year of previous retail experience, preferably in luxury retail.
• Current knowledge of fashion trends and market competition.
• Strong English language proficiency is required.

Responsibilities

• Greet clients warmly and provide personalized assistance.
• Operate POS and handle cash/media in compliance with policy.
• Manage stock levels and execute visual merchandising updates.

Skills

Customer service skills

Attention to detail

Multitasking

Communication

Organizational skills

Tools

Cash register systems

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself in.

Coach is part of the Tapestry portfolio — a global house of brands committed to stretching what’s possible.

The Sales Support Associate is an integral part of the store’s overall success and efficiency. The role requires direct attention to our brand commitment while servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and maintaining a well‑organized sales floor.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Schedule

Flexible schedule required to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (including iPad/laptop, Mobile POS, and Internet); use of walkie‑talkie; understanding of price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Compensation

Base Pay Range 15.00–21.75

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.