Sales Support Associate I

FashionUnited; Severn (MD); On-site; USD 20,664 - 29,962; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity Leave

Paid Maternity Leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited is seeking a retail professional in Severn, Maryland, to deliver exceptional customer service and manage POS operations. Ideal candidates will possess retail experience and strong knowledge of fashion trends.

This role offers a competitive pay range of $15.00 to $21.75 per hour and a variety of benefits, including medical and dental insurance, 401(k), and paid parental leave.

The position also involves stock management and maintaining a welcoming environment for clients.

Qualifications

• 1+ years of previous retail experience, preferably in a luxury environment.
• Strong attention to detail and multitasking abilities in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients and provide personalized assistance.
• Operate POS accurately and handle transactions.
• Manage stock replenishment and visual merchandising.
• Support sales floor activities and maintain housekeeping standards.

Skills

Retail experience

Knowledge of fashion trends

Customer service skills

Organizational skills

Attention to detail

Tools

Cash register systems

iPad/laptop proficiency

Job description

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency (for EU).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Schedule: Abilitytoworkaflexiblescheduleto meet business needs—including nights, weekends, peakbusy season, and high-traffic retail days(including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Benefits

Here are some of the benefits that we offer:

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Base Pay Range

$15.00-$21.75

EEO Statement

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

ADA Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].