Sales Support Associate I

FashionUnited; Glendale (AZ); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited is seeking a Sales Support Associate to deliver exceptional customer service and maintain an organized retail environment. Your role includes welcoming clients, managing POS operations, and supporting sales floor activities.

The ideal candidate will have at least a year of retail experience, preferably in luxury, and strong communication skills. Offering a flexible schedule, you'll also benefit from medical, dental, and vision insurance, as well as a robust 401(k) plan.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Current knowledge of fashion trends and competition.
• Knowledge of cash register systems and basic computer skills.

Responsibilities

• Welcome clients and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments.

Skills

Retail experience

Customer service skills

Attention to detail

Communication skills

Multitasking ability

Tools

Cash register systems

iPad/Laptop

Job description

Coach is a global fashion house founded in New York in 1941. It is part of the Tapestry portfolio, a global house of brands committed to innovation, diversity, and inclusion.

The Sales Support Associate role is integral to a store’s success, ensuring customers receive friendly, efficient service at the cash wrap and a well-maintained sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment. A combination of education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills, including using iPad/laptop, Mobile POS, and the Internet; use of walkie‑talkie, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Coach is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. Those decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Base Pay Range

$15.00‑$19.50

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

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