Sales Support Assistant (Retail Account) – Matcha Products

Atterro; Torrance (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Atterro in Torrance, CA seeks a Sales Support Assistant (Retail Account) for Matcha Products to support retail sales operations, prepare reports, and maintain strong client relationships. You will report to the National Account Executive for Retail and play a key role in data analysis and presentation materials.

The ideal candidate has strong analytical skills, comfort with Japanese culture and Matcha, and thrives in a close-knit team.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• Appreciation for Japanese culture and Matcha.
• Strong analytical skills with attention to detail.
• Advanced Excel and PowerPoint for data analysis and client presentations.
• Strong written and verbal communication and customer service.
• Willingness to travel locally and support events as needed.
• Experience in sales support or administrative roles (1 year+).
• Familiarity with ERP systems such as Business Central preferred.

Responsibilities

• Answer incoming calls for the Retail Sales Team and communicate with external partners.
• Create, analyze, and maintain data reports in Excel and prepare buyer presentations in PowerPoint.
• Develop professional sales presentation materials for buyers and stakeholders.
• Monitor budgets and review financials with management.
• Coordinate orders processing and shipping accuracy.
• Communicate pricing updates, service changes, and shipping information.
• Fulfill sample requests for stores, brokers, and account managers.
• Research and recommend retail services from customer feedback and market needs.
• Monitor inventory levels with management.
• Coordinate store demonstrations with internal staff and third-party reps.
• Organize conference calls and meetings with brokers, retailers, vendors.
• Backup for consumer events and local trade shows (evenings/weekends).
• Streamline office workflows and perform special projects as assigned.

Skills

Analytical skills

Attention to detail

Communication skills

Event support flexibility

Driver's license

Team culture fit

Education

Bachelor’s degree or equivalent education/experience

Tools

Microsoft Excel

Microsoft PowerPoint

ERP systems (Business Central)

Job description

Position Title:

Sales Support Assistant (Retail Account) – Matcha Products

Location:

Torrance, CA

Classification:

Non-Exempt

Work Schedule:

Monday – Friday, 9:00 AM – 6:00 PM

(Occasional evening or weekend availability required for local consumer events and trade shows)

Summary

A leading global manufacturer and distributor specializing in premium Japanese green tea and Matcha products is seeking a dedicated and detail-oriented Retail Sales Assistant to join their team in Torrance, CA. This position reports directly to the National Account Executive for Retail and plays a vital role in supporting retail sales operations, executing administrative functions, analyzing data, and maintaining exceptional client relationships. The ideal candidate possesses strong analytical capabilities, a deep appreciation for Japanese culture and Matcha, and thrives in a close-knit, family-oriented workplace culture.

Essential Duties and Responsibilities include but are not limited to:

• Answer incoming calls on behalf of the Retail Sales Team and communicate regularly with external partners via phone and email.


• Create, analyze, and maintain detailed data reports in Excel for management and compile data for buyer presentations using PowerPoint.


• Assist with and develop professional sales presentation materials for buyers and key stakeholders.


• Monitor and track departmental budgets, collaborating directly with management to review financials and resolve discrepancies.


• Coordinate internally across teams to ensure customer orders are processed and shipped accurately and on time.


• Communicate current pricing updates, service changes, item discontinuances, and shipping information to relevant internal and external parties.


• Fulfill sample requests for retail stores, sales meetings, brokers, account managers, and internal team members.


• Research and recommend potential retail services to manager by collecting and analyzing customer feedback and market needs.


• Monitor inventory levels closely with management to ensure adequate stock is maintained.


• Coordinate store demonstrations with internal staff and third-party demo representatives.


• Organize conference calls, sales meetings, and presentations involving brokers, sales reps, retailers, and vendors.


• Serve as a backup representative for consumer events and local retail trade shows as needed (may occasionally involve local evening or weekend attendance; overnight travel is not typically required).


• Continuously seek opportunities to streamline office workflows in a fiscally responsible manner.


• Perform special projects, administrative tasks, and miscellaneous sales support duties as assigned.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university, or an equivalent combination of education and experience.


• A genuine appreciation for Japanese culture and a passion for Matcha.


• High analytical skills with exceptional attention to detail.


• Advanced proficiency in Microsoft Excel and Microsoft PowerPoint for data analysis and client presentations.


• Strong written and verbal communication skills with a focus on delivering exceptional customer service.


• Alignment with a family-oriented team culture.


• Flexibility to occasionally assist with local consumer events or trade shows during evening or weekend hours, if needed.


• Valid driver’s license and willingness to perform local travel as requested.


• Minimum of 1 year of experience in a sales support or administrative role within the retail, food and beverage, CPG, or natural products industry. Familiarity or hands-on experience with ERP systems (e.g., Business Central) (preferred).