Sales Support Administrator

US Foods; Salem (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid Training

Paid Overtime

Health insurance

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods in Salem, VA is seeking a Product Support Specialist to act as the central point of contact for internal teams, Territory Managers, and customers regarding product availability, specifications, scheduling, substitutions, and inventory inquiries.

You will use PRISM, SmartDock, and PIM/EPS to provide timely and accurate answers, support sample requests, and develop knowledge of product categories for substitutions when needed.

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience.
• Proficient in Microsoft Word and Excel; strong written and verbal communication; customer service oriented.

Responsibilities

• Act as the central point of contact for internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve customer and internal sales questions in a timely manner via phone, email, text, or other means.
• Become subject matter expert in US Foods systems (PRISM, SmartDock, PIM/EPS) to answer inquiries quickly.
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedule, broker contact, line information, and substitutions.

Skills

Customer service focus

Communication skills

Detail oriented

Education

College degree or equivalent in distribution or food service supply chain

Tools

PRISM

SmartDock

PIM/EPS

Job description

Salem VA

Full time

R281572

Join Our Community of Food People!

The Product Support Specialist serves as a key resource for internal teams, Territory Managers, and customers by providing timely and accurate support related to product availability, specifications, scheduling, substitutions, and inventory inquiries.

The Product Support Specialist serves as a key resource for internal teams, Territory Managers, and customers by providing timely and accurate support related to product availability, specifications, scheduling, substitutions, and inventory inquiries.

US FOODS® has a lot to offer:

• US FOODS® is the company built on YOU Matter, where your hard work is rewarded
• We are committed to compensation, benefits that respect, and reward our employees for their dedication and hard work
• Paid Training AND Paid Overtime
• Service recognition and employee rewards
• Excellent Leadership

Compensation: $24 - $28 per hour despending on experience

Work Schedule: Monday - Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
4. Execute sample policy to obtain samples for customers and/or Territory Managers
5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
6. Prioritize requests based on urgency and customer status.
7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
8. Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION

None

QUALIFICATIONS

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, elevate and follow up on inquiries with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.

Physical Requirements: NA

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $24.00 - $28.00 per hour.

This role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$24 - $37

EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/ Age/Genetic Information

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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

Know Your Rights (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Know_Your_Rights.pdf)

Pay Transparency policy statement is available here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Pay_Transparency_Nondiscrimination_Provision.pdf)

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.