Sales Support

DoubleTree by Hilton; Pikesville (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

DoubleTree by Hilton Pikesville is seeking a Sales Support to join our Sales & Catering team. This role focuses on coordinating communications, preparing proposals, and maintaining organized records to drive client experiences and win business.

You will collaborate across departments, manage inquiries, and help create accurate documentation and schedules. The ideal candidate is organized, client-focused, and proficient with MS Office and basic sales software; hospitality experience is

Qualifications

• Relationship-builder who communicates clearly and professionally.
• Strong organizational skills and attention to detail.
• Proficient with MS Office and basic sales software.
• Hospitality sales experience is preferred, willingness to learn.
• Able to manage multiple tasks and deadlines confidently.

Responsibilities

• Provide administrative and operational support to Sales & Catering teams, handling inquiries and leads promptly.
• Prepare proposals, contracts, event orders, and supporting documents with accuracy.
• Support printing, scanning, organizing, and distribution of sales documents.
• Maintain and update sales systems, calendars, and reports for pipeline management.
• Coordinate site visits, client tours, and pre-event planning for smooth experiences.
• Collaborate across Operations, Front Office, F&B, and Banquets to ensure flawless execution.
• Assist with group blocks, rooming lists, and event logistics to align with client expectations.
• Manage calls, emails, and correspondence with timely follow-up.
• Support marketing tasks such as collateral updates and promotional initiatives.

Skills

Relationship building

Organizational skills

MS Office

Sales software

Hospitality experience

Tools

CRM software

Microsoft Office

Job description

Doubletree Pikesville, 1726 Reisterstown Rd, Pikesville, Maryland, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM | Expires Tuesday, September 15, 2026 at 3:59 AM

Where Hospitality Becomes Unscripted.

Job Summary

At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal, genuine, and rooted in connection. As a Sales Support, you are at the heart of that connection, ensuring every interaction, communication, and detail reflects the warmth and professionalism our guests and clients expect.

This role is more than managing administrative tasks or supporting sales managers. It’s about creating clarity, providing thoughtful coordination, and helping bring business to life through seamless communication, organized processes, and memorable client experiences.

Key Responsibilities

• Provide administrative and operational support to the Sales & Catering teams, ensuring all client inquiries, leads, and communication are handled promptly, professionally, and with genuine care.
• Prepare proposals, contracts, event orders, and supporting documentation with accuracy, clarity, and attention to detail.
• Support the printing, scanning, organizing, and distribution of sales documents to ensure timely execution and recordkeeping.
• Maintain and update sales systems, calendars, and reports to support pipeline management, forecasting, and departmental organization.
• Assist in coordinating site visits, client tours, and pre-event planning to create a smooth and welcoming experience.
• Collaborate with internal departments including Operations, Front Office, Food & Beverage, and Banquets to ensure accurate communication and flawless event execution.
• Support the execution of group blocks, rooming lists, and event logistics, ensuring all details align with client expectations and brand standards.
• Manage incoming calls, emails, and correspondence, prioritizing needs and providing timely follow-up.
• Assist with marketing tasks such as creating collateral, updating menus, and supporting promotional initiatives where needed.
• Help maintain organized electronic and physical filing systems, ensuring all documentation is current and easily accessible.
• Represent the department with professionalism, positivity, and a genuine desire to support both internal and external partners.

Who You Are

• A relationship-builder who communicates clearly, respectfully, and confidently with clients, colleagues, and partners.
• Someone who finds joy in organization, thrives on detail, and takes pride in delivering polished and accurate work.
• Resourceful, proactive, and able to anticipate needs before they become urgent.
• Skilled at balancing multiple priorities at once while staying calm, focused, and solution-oriented.
• Comfortable working in a fast-paced environment where no two days are alike.
• Proficient in basic Microsoft Office tools (Word, Excel, Outlook); experience with sales or event software is a plus.
• Open to working occasional flexible schedules based on business demands.
• Previous hotel or hospitality sales experience is preferred, but we also welcome those ready to learn, grow, and contribute to a high-performing team.

What Makes Us Different

Unscripted Hospitality is more than a tagline, it’s how we show up every day. We empower our team members to act with heart, take ownership, and create moments that matter. In Sales Support, this means noticing the small opportunities to elevate interactions, personalize communication, and support our teams in ways that make a lasting impact.

Join Us

If you’re ready to be part of a team that values authenticity over routine, connection over checklists, and purpose over process, this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Doubletree Pikesville, 1726 Reisterstown Rd, Pikesville, Maryland, United States of America