Sales Support

B2B Industrial Packaging; Addison (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Up to 3 weeks paid time off

Health, dental, vision insurance

401(k) plan

Job summary

B2B Industrial Packaging in Addison, Illinois, seeks a customer service representative to manage orders and provide support to clients in a growing environment.

The ideal candidate will have strong communication and multitasking abilities, ensuring excellent service while handling various client issues. Compensation includes a competitive wage with benefits such as paid time off and a 401(k) plan.

Qualifications

• 1-2 years of experience in customer service or Sales Support role.
• Ability to multitask in a fast moving environment.
• Excellent analytical, organizational and problem-solving skills.
• Proficient interpersonal and email communication skills.

Responsibilities

• Manage open orders.
• Track shipped orders.
• Create invoices for orders.
• Collect dues for invoices.
• Provide first point of contact service.
• Solve client issues through understanding of organization.

Skills

Customer service experience

Multitasking

Analytical skills

Interpersonal skills

Microsoft Office

Job description

With a base of more than 4,000 active clients, B2B Industrial Packaging sells products, such as strapping and banding, for clients primarily in the Central Great Lakes, Northern California, Dallas, and Houston areas. Their highly experienced reps are an excellent resource for clients who need help with packaging challenges and logistics. B2B Industrial's 6-Point Best Service, Best Solutions Pledge ensures a best practice combination of customized products and expert services at attractive prices.

Job Description

B2B Industrial Packaging is the pipeline between manufacturers and customers. Are you up to the challenge of joining an exciting company that is experiencing tremendous growth?

We invite talented, energetic, and experienced individuals interested in a ground floor career opportunity to apply. This is a great opportunity for an organized individual looking to provide customer service and support in a dynamic and fast-paced environment.

The ideal candidate has a passion for recognizing potential problems and taking appropriate preventative action; possess strong end-user interaction and communication skills; and has the ability to support a wide variety of users through phone, email, and personal interactions.

Primary Accountabilities

• Manage open orders
• Tracking of shipped orders
• Create invoices for orders
• Collecting dues for invoices
• Provide great first point of contact service
• Solve client issues through an understanding of ITsavvy’s organization and structure
• Works closely with the Client Executive team

Qualifications

• 1-2 years of experience in customer service or Sales Support role
• Ability to multitask in a fast moving environment
• Excellent analytical, organizational and problem solving skills
• Proficient interpersonal and email communication skills
• Experience with Microsoft Office and Excel

Core Competencies

• Adapt Quickly - able to manage expectations and quickly adjust to changing priorities throughout different levels of the organization.
• Multitask - ability to manage multiple projects and priorities being driven by various managers and functional areas.
• Learner Attitude - driven to constantly learn and adapt to new technologies and solutions.
• Initiative - ability to begin and follow through energetically with a plan.

Compensation

Compensation includes a very competitive wage along with a full benefits package: up to 3 weeks paid time off, health, dental, vision, ST/LT disability, life insurance, and 401(k).

ADA Specifications

• Physical Demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.