Sales Supervisor, Suburban Square

Veronica Beard; Ardmore (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Veronica Beard in Ardmore, PA is seeking a Sales Supervisor to support the Store Management team in maximizing sales and delivering an exceptional shopping experience. This role serves as Manager-on-Duty when the Store Manager and Assistant Manager are away, and it is based at Suburban Square.

You will lead sales execution, coach associates, ensure loss prevention, maintain store standards, and reflect Veronica Beard's visual direction.

Qualifications

• Minimum of 2 years retail Store Management experience in women's apparel.
• Ability to work flexible schedule, including nights and weekends.
• Strong verbal and communication skills.
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness.
• Ability to retain and utilize data (names, merchandise, policies and procedures).

Responsibilities

• Lead staff in absence of Store Manager and Assistant Manager.
• Strive for sales excellence and results.
• Ensure selling standards are met.
• Provide excellent customer service and clientelling.
• Maximize sales through strong floor supervision.
• Train associates on product knowledge and selling skills.
• Oversee inventory controls, cash handling, and loss prevention.
• Maintain store standards and execute floor-sets and promotions.
• Represent Veronica Beard with knowledge of fashion trends and styling.

Skills

Store leadership

Customer service

Observational skills

Communication skills

Flexibility

Job description

The Sales Supervisor is a commission-eligible position responsible for assisting the Store Management team in maximizing sales, delivering an exceptional shopping experience, and ensuring the store operates in accordance with Veronica Beard's visual and operational standards. The Sales Supervisor assumes responsibility as Manager-on-Duty in the absence of the Store Manager and Assistant Manager. This role is based in our Suburban Square location.

Responsibilities:

SALES LEADERSHIP:

• Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager
• Strives for sales excellence and results
• Ensures selling standards are met
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision

ASSOCIATE DEVELOPMENT:

• Ensure associates are trained on product knowledge, selling skills, customer service and operations
• Provides information and feedback for Sales Associates
• Team sells with Sales Associates to contribute to the development of the selling team

OPERATIONAL EXCELLENCE:

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property

STORE STANDARDS:

• Helps execute floor-set and promotional directives
• Works as a member of the team to insure all store standards are met
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

FASHION/STYLING:

• Represents the fashion and style of Veronica Beard
• Knowledge of current fashion trends and styles
• Appreciation and demonstration of an overall finished fashion look

PHYSICAL DEMANDS:

• Ability to operate computer/cash register
• Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
• Simple grasping, pushing, lifting, and/or carrying things with right/left-hand which weigh 3-15 pounds

WORK ENVIRONMENT:

• Ability to create a quality working environment that will encourage others to develop and excel
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Requirements:

• Minimum of 2 years retail Store Management position/ experience in women’s apparel (or related field)
• Ability to work flexible schedule, including nights and weekends
• Strong verbal and communication skills
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from various perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, or basis of disability.