Sales Supervisor - Pentagon City

Warby Parker; Arlington (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Parental leave

Employee Stock Purchase Plan

Free eyewear

Job summary

Warby Parker is seeking a Sales Supervisor in Arlington, Virginia, to enhance customer experiences in our retail locations. The role focuses on leading sales, communicating our brand's values, and fostering a positive team environment. Candidates should have retail experience along with strong communication and problem-solving skills. The position offers various benefits including health insurance, paid leave, and retirement plans for full-time staff.

Qualifications

• 6+ months in a management position in retail.
• Proven track record of delivering exceptional customer service.
• Ability to adapt quickly and perform under pressure.

Responsibilities

• Lead sales and front-of-house operations.
• Communicate brand philosophy to customers.
• Promote a service-minded retail environment.

Skills

Interpersonal and communication skills

Customer service

Problem-solving

Teamwork

Retail experience

Job description

Warby Parker is on the lookout for a self‑motivated Sales Supervisor to help create nothing‑short‑of‑amazing experiences for our customers. (At other brands, you might see similar roles called Keyholder.) Across all of our retail locations in the U.S. and Canada, Sales Supervisors contribute to the success of our business firsthand through face‑to‑face customer interactions. In this role, not only will you share Warby Parker's story and mission on the sales floor, but you'll also take part in process ideation and improvement, as well as a slew of special projects. Sound right up your alley? Keep reading!

What you’ll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service‑minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses‑shopping experience
• Be an upbeat, flexible team player who leads by example
• Lead the selling on the floor, front‑of‑house operations, and team touch‑basses when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Who you are:

• Backed by professional retail experience at a customer‑focused company, plus 6+ months in a management position
• Equipped with exceptional interpersonal and communication skills to deliver top‑notch customer service
• Cool under pressure and able to adapt quickly
• A go‑getter with an entrepreneurial spirit
• Curious and eager to learn
• A team player who is passionate about helping customers and teammates alike
• An innovative, proactive problem‑solver
• Proud of your work and self‑motivated to be a top performer
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave1
• Paid Holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part‑time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.