Sales Supervisor, Full Time - Hamptons

Reformation; Town of East Hampton (NY); Presencial; USD 30.307 - 38.572; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

401K with company match

Paid vacation

Volunteer time-off

Descripción de la vacante

Reformation is seeking a Sales Supervisor to lead and execute efforts to achieve store goals. Reporting to the Store Manager, you will drive sales, champion customer engagement, and uphold brand standards across the floor.

You will mentor staff, ensure inventory accuracy, and contribute to a technology-driven in-store experience while maintaining exceptional service levels and NPS scores.

Formación

• Minimum of 3 years retail experience.
• Experience in sales or retail operations.
• Ability to work in a fast-paced environment.
• Strong interpersonal and communication skills.
• Self-motivated with proactive problem solving.
• Positive attitude and team-oriented.

Responsabilidades

• Meet and exceed sales goals.
• Lead by example and inspire client acquisition and retention.
• Deliver exceptional customer experience with a customer-first mindset.
• Support in-store technology to enhance the shopping experience.
• Maintain high customer feedback scores.
• Act as brand ambassador and communicate brand values.
• Maintain inventory accuracy and supervise receiving/stock movements.
• Monitor BOH fulfillment and cycle counts; work with leadership to take action.
• Support loss prevention initiatives and training.
• Maintain store procedures and weekly workflows.
• Assist merchandising and train staff.
• Provide feedback on sales, product allocation based on sell-through.
• Enforce policies and lead by example.
• Motivate and support sales associates.
• Onboard new hires with coaching.
• Contribute to training and customer experience programs.
• Maintain a healthy, productive work environment.

Conocimientos

Retail experience

Customer service

Interpersonal skills

Problem solving

Communication

Attention to detail

Adaptability

Descripción del empleo

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

What you’ll bring:

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Compensation:

The wage for this full-time position is $22-$28 per hour.

• Available to work a minimum of 30 hours per week, but up to 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time-off for eligible employees
• Mission based company + casual and entrepreneurial work environment
• 401K with company match

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.