Sales Supervisor-FT

Rag & Bone; Carlsbad (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Membership to Calm and access to other

Medical, dental, vision and ancillary

401k

Job summary

rag & bone in the United States seeks a Sales Supervisor to drive service standards and sales goals. This role acts as an extension of store leadership, modeling best practices for Sales Associates and maintaining a client‑centric floor at all times.

You will coach and motivate staff, support opening and closing duties, grow and manage clientele, and collaborate with Visual Merchandising to execute floor sets while upholding brand values and company policy.

Qualifications

• 2+ years of retail experience in a client-centric environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve goals.
• Experience supporting daily floor leadership, including opening/closing.
• Ability to work 32–40 hours a week with a flexible schedule.

Responsibilities

• Display best-in-class customer service and clienteling standards.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge and support senior management.
• Encourage and recognize opportunities for team selling.
• Partner with Visual Merchandising on floor sets and projects.
• Open and close store per company guidelines.
• Maintain knowledge of store policy and procedures.
• Contribute to inventory accuracy and shrink reduction.
• Process POS transactions accurately.
• Model rag & bone core values and diffuse conflicts.
• Assist in communicating business results and supporting a positive team environment.

Skills

Retail experience

Clienteling

Sales goals

Coaching

Team leadership

Open/close duties

Flexible schedule

Job description

About rag & bone

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Job Summary:

The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Responsibilities:

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements:

• 2+ years of retail experience in a client centric, sales environment
• Background in contemporary, premium, or luxury retail preferred
• Proven ability to meet or exceed individual and team sales goals
• Experience with clienteling and building long-term customer relationships
• Ability to motivate, coach, and influence team members to achieve sales and service goals
• Experience supporting daily floor leadership, including opening/closing responsibilities
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Rules we live by | Rules you live by

Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity

Have No Fear |

Innovate and solve problems

Own Every Decision |

Work together and get results

Quality Matters |

Not only with product, but we see it in our people

Make Shit Happen |

Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

Salary:

The target hourly rate for this role is between $21and $23based on candidates’ experience and expectations.

Please also note, Sales Supervisors are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees.

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.