Sales Supervisor: Alohas

Leap; San Francisco (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonus eligible

Healthcare benefits

EAP

401(k)

PTO

Employee discount

Wardrobe allowance

Job summary

Alohas is seeking a Sales Supervisor for its boutique on Fillmore St in San Francisco. You will lead a hands-on retail team, drive daily sales, and deliver an elevated customer experience while partnering with store leadership to uphold brand standards.

As Leader on Duty, you’ll coach, onboard new hires, manage visuals, inventory, and events. The role requires 1–3 years of leadership in premium retail and flexibility to work days, evenings, weekends, and holidays.

Qualifications

• 1–3 years of retail leadership or supervisory experience.
• Ability to lead a team, coach selling behaviors, and drive sales in fast-paced environments.
• Strong customer-focused selling skills and relationship-building.
• Excellent communication and ability to motivate others.
• Oversees daily sales floor standards and store presentation.
• Experience with retail tech like Shopify, Endear CRM, Slack, and Google Workspace preferred.

Responsibilities

• Lead the team in achieving daily sales goals and KPIs with coaching and floor leadership.
• Deliver an elevated customer experience through product knowledge and engagement.
• Coach associates, onboard new hires, and foster accountability and collaboration.
• Oversee daily store operations including visuals, inventory, and events.

Skills

Leadership

Coaching

Customer service

Communication

Store operations

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

About the Brand:

Back in 2015, ALOHAS was founded in Hawaii to put a twist on espadrilles - the quintessential Spanish summer shoe. Since then, we have taken a break from the heat to develop fall/winter collections too, as well as clothing and accessories. Step by step, our style has evolved to incorporate both trendy silhouettes and timeless icons with a focus on sustainability. Proudly Spanish since birth, our shoes are designed in Barcelona and meticulously crafted by local artisans. Drawing on timeless trends that can last a lifetime, each design is a testament to our commitment to both style and innovation–all while maintaining an avant‑garde spirit.

About the Role

We are seeking passionate and driven Sales Supervisor for our Alohas boutique on Fillmore St. This opportunity is ideal for a hands‑on retail leader who thrives on the sales floor, develops teams, and creates exceptional customer experiences.

As a key member of the leadership team, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in‑store experience. When the Store Manager is not present, you will confidently oversee the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service.

Hourly Pay Range: $23 – $26. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. This role is bonus eligible.

What You'll Do

Drive Sales Performance

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.

Deliver an Exceptional Customer Experience

• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.

Lead & Develop the Team

• Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high‑performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.

Lead Daily Store Operations

• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
• Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
• Support store events, activations, new store openings, and market initiatives as needed.

Key Performance Indicators (KPIs)

• Sales Leadership & Business Performance: Leads the team to achieve daily sales goals and key performance metrics through effective coaching, floor leadership, and commercial execution.
• Customer Experience & Brand Loyalty: Creates meaningful customer connections through exceptional service, product expertise, and engagement strategies that drive loyalty and repeat business.
• Team Engagement & Development: Builds a high‑performing team through coaching, recognition, collaboration, and consistent reinforcement of brand expectations.
• Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities.

Position Requirements

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer‑focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast‑paced environment.
• Strong customer‑focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
• Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.
• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight‑driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks

Leap offers a competitive total rewards package, which includes:

• Bonus eligible
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Full‑time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part‑time hourly employees accrue PTO in accordance with local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.