Sales Supervisor

Diptyque Distribution LLC.; Williamsburg (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Diptyque Distribution LLC. is seeking a Sales Supervisor for its Williamsburg boutique to drive store performance and deliver exceptional client experiences.

You will support the Store Manager with daily operations, motivate the team, and ensure Diptyque standards in service, product knowledge and merchandising. The role emphasizes KPI achievement, VIP client care, and guidance during the absence of management.

Qualifications

• Passion for fragrance, beauty, and luxury retail.
• Assertive, dynamic, and consistently positive, with a strong "can-do" attitude.
• Strong team-player mentality.
• Sales-focused, with a proven track record of sales achievement.
• Understanding of retail KPIs and client service.

Responsibilities

• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM.
• Inspire and motivate the team by leading by example.
• Communicate effectively a level of commercial understanding with the Store Manager to improve the business.
• Client Experience - embody Diptyque values in grooming, storytelling and behavior for a unique experience.
• Guarantee excellent client welcoming and supervise sales to ensure client satisfaction and brand standards.
• Contribute to Client Experience training and CRM initiatives.
• Be the point of reference for Clients and colleagues in absence of Store Manager/Asst Store Manager.
• Deal directly with VIP clients and stay aware of competitors and trends.
• Maintain knowledge of products and represent the brand in-store.

Skills

Fragrance & luxury retail

Sales achievement

Customer service

Team leadership

Communication skills

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand by providing high levels of client's satisfaction through excellent service.

Responsibilities

• Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
• Inspire and motivate the team by leading by example
• Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business
• Client Experience Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
• Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
• Actively contribute to Client Experience training for all team members
• Highly contribute to achievement of Client Experience evaluation target
• Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
• Deal directly and effectively with VIP clients
• Be aware of key competitors and industry trends
• Be the driving force in the development of client database
• Leading by example, achieve CRM KPIs target
• Product knowledge Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• Be pro-active in using training tools provided
• Store Operations Responsible for opening and closing check-list
• Store Operations Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
• Store Operations Ensure full knowledge of cash desk procedures and processes
• Store Operations Be aware of all security and health and safety issues and requirements of the store
• Store Operations As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
• Store Operations In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
• Store Operations Adhere to VM guidelines at all times
• Store Operations As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
• Store Operations Be attentive to details and cleanliness of the boutique
• Store Operations Work with Management to manage maintenance within the store in a timely manner
• Store Operations Complete general administrative duties as required
• Store Operations Attend meetings and calls in Store Management team's absence
• Store Operations Master POS systems
• Stock control Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management
• Stock control Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required
• Stock control Inventory control to include and not limited to delivery processing/replenishment/gift wrapping

Requirements

• Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas
• Assertive, dynamic, and consistently positive, with a strong "can-do" attitude
• Strong team-player mentality
• Sales-focused, with a proven track record of sales achievement
• Understanding of retail KPIs
• Expert client-service skills and confidence interacting with the general public
• Self-motivated, focused, and proactive
• Strong communication skills
• Expertly groomed at all times, with an appearance that reflects the company and store

Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.