Sales Supervisor

rag & bone; Village of Sag Harbor (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

rag & bone is seeking a Sales Supervisor for a full-time, on-site role in New York, NY to support store leadership, drive sales and deliver an elevated customer experience. You will oversee floor operations, monitor metrics, and coach the sales team to achieve individual and store goals.

Day-to-day duties include resolving customer concerns, opening/closing procedures, ensuring policy adherence, and supporting inventory and merchandising. Training new staff reinforces brand values.

Qualifications

• Strong customer-facing abilities to build rapport and resolve issues.
• Leadership to coach team members and foster a collaborative store culture.
• Analytical skills to read sales reports and KPI trends.
• Proven retail sales experience, supervisory or key holder role preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays.
• Professional, reliable, and uphold the brand experience.
• Comfort with point-of-sale systems and retail operations.

Responsibilities

• Oversee day-to-day floor operations and monitor sales performance.
• Coach and motivate the sales team, provide real-time feedback.
• Lead by example during peak traffic to meet store goals.
• Resolve customer concerns and ensure exceptional service.
• Manage opening/closing procedures and adhere to policies.
• Support inventory, merchandising, and onboarding of new staff.

Skills

Customer-facing

Team leadership

Analytical sales data

Retail experience

Flexible schedule

Professionalism

POS systems

Tools

POS systems

Job description

Company Description

rag & bone is a New York–born fashion brand established in 2002, built on a commitment to doing things the right way rather than the easy way. The brand blends the easy elegance of classic British tailoring with the authenticity of American workwear and the originality of New York City. rag & bone values community, authenticity, and individuality, creating products that are both original and timeless. The company fosters an inclusive environment where employees are encouraged to connect, share their perspectives, and influence policies and processes. Team members are empowered to collaborate toward a more equitable future while upholding the brand’s core principles.

Role Description

The Sales Supervisor is a full-time, on-site role based in New York, NY, responsible for supporting store leadership in driving sales performance and delivering an elevated customer experience. This role oversees day-to-day floor operations, including monitoring sales metrics, managing staff coverage, and ensuring visual and operational standards are consistently met. The Sales Supervisor coaches and motivates the sales team, provides real-time feedback, and leads by example during peak traffic periods to achieve individual and store goals. Day-to-day responsibilities include resolving customer concerns, overseeing opening and closing procedures, ensuring adherence to company policies, and supporting inventory and merchandising activities. The role also assists with onboarding and training new team members, reinforcing brand values and service expectations in every customer interaction.

Qualifications

• Strong customer-facing abilities, including Customer Service and Communication skills to build rapport, understand needs, and resolve issues effectively.
• Leadership capabilities such as Team Management and Training skills to coach team members, support performance, and contribute to a collaborative store culture.
• Analytical Skills to interpret sales reports, monitor key performance indicators, and help make data-informed decisions that drive store results.
• Proven experience in retail sales or fashion, preferably in a supervisory or key holder role.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
• High level of professionalism, reliability, and integrity, with a focus on delivering a consistent brand experience.
• Comfort with point-of-sale systems and basic retail operations; ability to learn new tools and processes quickly.
• Commitment to fostering an inclusive, respectful work environment aligned with rag & bone’s values.