Sales Supervisor

stevemaddenretailcareers; Milpitas (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

Life & Disability Benefits

401K with company match

Paid time off

Employee discounts

Family discounts

Virtual Health Care

Tuition Reimbursement

Career Growth

Employee Referral Program

Job summary

Steve Madden is seeking a Sales Supervisor (full-time) to support the management team and oversee daily operations. You will lead a dynamic team, drive sales, and ensure top-tier customer service in a fast-paced retail environment.

You will mentor staff, assist in training, handle store operations, and coordinate with management and corporate stakeholders. Flexibility to perform additional duties as needed is required.

Qualifications

• Minimum of 2–3 years of retail experience, with a track record of customer service.
• Strong organizational skills to coordinate people, resources and tasks.
• Proven ability to build and lead a team in a fast-paced environment.
• Excellent verbal communication and clear written communication.

Responsibilities

• Lead, inspire, and motivate the team to reach sales targets and deliver great service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Act as liaison between customers, sales associates, and store leadership.
• Communicate effectively with customers, team, management, and corporate stakeholders.
• Support store operations including floor moves, merchandising, cleaning, and stock returns.
• Be flexible and perform tasks outside of your defined role when needed.

Skills

Retail experience

Organizational skills

Team-building

Verbal communication

Written communication

Education

High school diploma

Job description

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program