Sales Success Specialist

Zeiss Group; Dublin (OH); Hybrid; USD 80,231,000 - 100,289,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

The list goes on!

Job summary

ZEISS Meditec Consumables in Dublin, CA seeks a Sales Success Specialist to serve as the primary contact for regional customer care and inquiries. You will enter orders into ERP/CRM, coordinate with internal partners, and drive orders from receipt to revenue.

This role requires 3+ years in order administration or sales support, strong communication, and proficiency with ERP/CRM and Excel. Hybrid work three days in the Dublin office, with competitive benefits and bonus opportunities.

Qualifications

• Requires 3 or more years of related experience in Order Administration, sales support and customer support roles.
• Understanding of complex configurations to build and assign inventories to an order.
• Strong cross-collaborative communication skills.
• Customer service skills for common inquiries or complaints.
• Ability to respond to regulatory inquiries.
• Excellent written and verbal communication.
• Self-motivated with minimal supervision.
• Team player.
• College degree or equivalent preferred.
• Proficient with Microsoft Excel, ERP/CRM or similar software.

Responsibilities

• Provide cross-collaborative communication and customer service to ZEISS customers.
• Work independently with minimal supervision.
• Obtain approvals and documentation before completing transactions.
• Process orders from receipt to invoice and provide status updates.
• Create capital equipment quotations.
• Monitor orders and coordinate with production control, shipping and logistics.
• Review ship dates and manage backlog.
• Analyze inventory and assign inventories to orders.
• Complete configurations via factory order.
• Maintain detailed records of communications and customer activities.
• Provide daily, weekly and monthly order status reports.
• Adhere to month-end cut-off schedules.
• Process orders, returns, exchanges, cancellations, and price adjustments per SOP.
• Assist in forecasting for the sales force.
• Back up colleagues as needed.
• Maintain GMP and ISO 9001 compliance.

Skills

Customer service

Communication

Teamwork

Self-motivated

Bi-Lingual

Education

College degree or equivalent preferred

Tools

ERP/CRM software

Microsoft Excel

Job description

About Us:

How many companies can say they've been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region:

This position Dublin, CA and is considered a Hybrid role, 3 days a week in Dublin office

What's the role?

The Sales Success Specialist acts as a primary contact for all communications, customer care and inquiries for a region (domestic or international) for ZEISS Meditec Consumables. This individual will prepare and enter sales orders into ERP/CRM and execute transactions to completion. This is a cross collaborative interaction with the many partners within ZEISS to include but not be limited to SBU factory, shipping , accounts receivables, sales partners and other ZEISS entities. The Sales Success Specialist reviews configurations and builds the order via US inventory and SBU new to order and reviews and escalates the backlog for shipment. Forecasts, manages order backlog and releases order to revenue.

Sound Interesting? Here's what you'll do:

• Provide excellent cross collaborative communication and customer service to ZEISS Customers. 2 to 4 hour response is a key component.
• Must be able to work independently and with minimal supervision.
• Responsible for working within the management structure to receive the appropriate approvals and documentation before completing transaction.
• Accurately process order from order receipt to invoice . Provide order and shipment status to customers and regional contacts. Work with appropriate management to prioritize orders and meet established deadlines.
• Create capital equipment quotations
• Monitor orders and work cross departmentally with production control, shipping and logistics to acquire needed product information for shipment. Review scheduled ship dates to reflect changes in customer's delivery requirements. Manage backlog and update or escape accordingly.
• Analyze inventory and assign to orders building configurations from US inventory locations and
• completing configurations via order from factory.
• Create and maintain detailed records of communication/interactions and tracking customer activities using various business tools.
• Provide daily, weekly and monthly order status reports. Adhere to month-end cut-off schedules.
• Process orders, returns, exchanges, cancellations, and price adjustments in accordance with the
• established work instructions (SOP's) procedures.
• Assist in the creation of forecasts for the sales force.
• Back up Sales Success Specialists as needed.
• Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures

ADDITIONAL RESPONSIBLITIES:

Resolve customer complaints without compromising the company's financial or ethical position. Evaluate solutions to be taken, which will maintain positive relations between and be financially acceptable to, both customer and company.

Do you qualify?

• Requires 3 or more years of related experience in Order Administration, sales support and customer support roles. International order experience highly desirable.
• Understanding of complex configurations with the ability to build and assign existing inventories to an order
• Demonstrated cross collaborative communication skills
• Customer service skills that will support successful response to common inquiries or complaints from customers
• Ability to respond to regulatory inquiries.
• Excellent written and verbal communication skills are necessary.
• Self-motivated, ability to work with minimal supervision.
• Must work well in a team environment.
• College degree or equivalent preferred
• Proficient with Microsoft Excel, ERP/CRM or similar software applications is required.
• Bi-Lingual is a plus.
• Bi-Lingual (English/Mandarin/German/Spanish) Preferred.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The hourly pay range for this position is $28.00 - $35.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team: Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).