Sales Strat-Enablement Mgr

Charter Communications; Raleigh (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Charter Communications is seeking a Manager, Partner & Channel Operations to optimize our indirect GTM motions. You will design scalable processes, improve forecasting, and deliver insights to drive partner-driven growth across Channel, Cox Business, Alliances, and more.

The role requires strong analytical skills, cross-functional collaboration, and experience in technology or managed services. You will interact with Sales, Marketing, Finance, Product, CS, and executives.

Qualifications

• Bachelor's degree required; advanced degrees give options with more experience.
• Experience in Partner Operations, Channel Operations or Revenue Ops.
• Experience supporting indirect sales and partner ecosystems.

Responsibilities

• Support operational initiatives across indirect routes to market and strategic partners.
• Partner with leaders to identify improvements that raise productivity and performance.
• Develop scalable processes to support growth of partner programs.
• Design and improve processes for partner lifecycle, opportunities, engagement, and programs.
• Identify bottlenecks and implement solutions to boost efficiency and consistency.
• Align cross-functional processes across Sales, Marketing, Finance, CS, Product, and Revenue Ops.
• Support execution of partner programs, incentives and governance.
• Coordinate program rollouts and readiness with stakeholders.
• Ensure consistency across multiple partner types and routes to market.
• Develop dashboards and KPIs to measure partner performance and pipeline.
• Analyze trends to find growth opportunities and optimize processes.
• Deliver executive reporting to support strategic decisions.
• Collaborate with Alliances, Channel Sales, Cox Business, Marketing, Finance, Product, CS, and Sales Ops.
• Maintain governance with documentation, rules, and standards.
• Support CRM data quality, forecasting, and compliance.
• Recommend system and workflow improvements for partner operations.

Skills

Analytical skills

Problem solving

Partnership operations experience

Education

Bachelor's degree in a related discipline

Master's degree with 4 years experience

Ph.D. with 1 year experience

10 years experience in a related field

Tools

Salesforce

Power BI

Tableau

CRM analytics

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Microsoft Azure, and Google Cloud, our solutions combine cloud, cybersecurity, AI, managed services, and professional services to help customers achieve meaningful business outcomes.

As RapidScale continues to expand its partner ecosystem and indirect go-to-market strategy, we are investing in operational excellence that enables scalable growth across Channel, Cox Business, Alliances, and strategic partner organizations.

RapidScale is seeking a Manager, Partner & Channel Operations to drive operational excellence across the company's indirect GTM motions. Reporting to the Senior Director of GTM Operations, this role will support Channel, Cox Business, Alliances, and other indirect selling organizations by designing scalable business processes, improving operational efficiency, and delivering actionable insights that enable partner-driven growth.

This individual will work cross-functionally with Sales, Alliances, Marketing, Finance, Revenue Operations, Product, Customer Success, and executive leadership to optimize partner programs, streamline operational processes, improve forecasting and reporting, and ensure consistent execution across multiple routes to market. The ideal candidate is highly analytical, process-oriented, and collaborative, with experience supporting partner organizations in a technology, cloud, SaaS, or managed services environment.

What You’ll Do

Partner & Channel Operations

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.

Business Operations & Process Improvement

• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.

Partner Program Operations

• Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.

Analytics & Business Insights

• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business trends to identify opportunities for growth and process optimization.
• Deliver executive reporting that supports strategic decision making.

Cross-Functional Collaboration

• Partner closely with Alliances, Channel Sales, Cox Business, Marketing, Finance,
• Product Management, Customer Success, and Sales Operations.

Operational Governance

• Maintain operational documentation, business rules, and process standards.
• Support CRM data quality, reporting accuracy, forecasting, and operational compliance.
• Recommend improvements to systems, workflows, and technology that enhance partner operations.

Qualifications

Minimum

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience working within CRM platforms and business reporting tools.

Preferred Qualifications

• Experience supporting cloud, managed services, SaaS, or enterprise technology organizations.
• Experience supporting Channel, Cox Business, Alliances, hyperscalers, or strategic partner ecosystems.
• Familiarity with Salesforce, Power BI, Tableau, CRM analytics, or similar reporting platforms.
• Experience designing partner programs, operational governance, and business planning processes.
• Experience working with AWS, Microsoft Azure, Google Cloud, VMware, or other enterprise technology partners.
• Experience supporting multi-route-to-market organizations.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.